Teams Dialer is not working while Phone Number Control is enabled.

[RobinMulder1991]

Teams Dialer (to call through teams towards a landline) is working with the default Phone fields on the tables Account, Contact and Lead. Yet users are able to insert non numeric characters into the field, which is not preffered. hence we are using the Phone Number Validator, which is working like a charm.

Yet, The Teams Dialer does not work while the Validator is enabled on the Phone field.

Steps taken:

• Create an Account
• Filled in my personal Dutch mobile number in the Phone field
• Checked the ISO Code 2 field: populated with NL
• Checked the Phone Number control settings
• Dynamics opens a new blank tab, after pressing the phone icon in the phone field.
• Teams Dialer is working as expected with the default control.

[RobinMulder1991]

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[BenediktBergmann]

@RobinMulder1991: Are you sure it has to be "teams:"? The standard phone field is using "tel:" if I remember correctly.
I would try to configure tel in the PCF as well.

In Windows, every user can specify which application to associate with those different protocols. As described here:
https://www.bvoip.com/integrations/default-click-to-dial-on-windows-with-tel-protocol

[RobinMulder1991]

@BenediktBergmann Thank you fr your comment. Unfortuntely, the error is the same.

[RobinMulder1991]

Hi @BenediktBergmann , Do you happen to find a solution? Glad to hear from you! Regards, Robin

[BenediktBergmann]

Hej @RobinMulder1991, sorry for the very late response.
I looked a bit further into this. I assumed you would like to open Teams when the number is called. But you are talking about the teams call function which shows within D365. Correct?

What I found is that I could generate a Teams deeplink to open teams and call the number. As described here:
https://github.com/microsoft/Federal-Business-Applications/blob/main/demos/d365-click-to-dial-teams/README.md
Is that what you would need?

[RobinMulder1991]

Hej @BenediktBergmann ,

Thanks for your follow-up! Your solution is not exactly what I need. I would like to start a teams call whenever the enduser pushes the Phone Icon next to the phone field(s) on Lead, Contact or Account.

Right now we disciplined the end-users to enter phonenumer in the correct format, in order to initiate a call wihin the default, altough that is not the ideal situation.

[BenediktBergmann]

@RobinMulder1991 as I understand it from what I found is that when the integration between Teams and D365 is activated the Teams call should start within teams (and not open the users teams app on the machine). This will be hard to achieve.
The one I can do is the Teams deeplink which in the end also will call the number through teams when the user is clicking the button. It just won't be directly in D365, which I don't know whether you'd like to have.

If you want to we can plan a short Teams meeting where you show me how it is working today with the OOB component. Then we can try to find a solution so that my PCF works for you as well. Would that be okay?

[RobinMulder1991]

I would greatly appreciate if we can have a temas meeting on Feb 7 or 8, so I can show you the OOB functionality. On which email adress I can invite you?