Merge pull request #2053 from MicrosoftDocs/master

edupont04 · web-flow · commit 3cb1c6a7a879 · 2020-09-17T10:06:58.000+02:00
edupont04 from OPS portal: Merge from master to live
diff --git a/dev-itpro/administration/operational-limits-online.md b/dev-itpro/administration/operational-limits-online.md
@@ -1,14 +1,13 @@
 ---
 title: "Operation Limits in Dynamics 365 Business Central"
-description: ""
+description: "Learn about constraints on what you can do in Business Central online that is different from what you can do with on-premises deployments."
 author: jswymer
 ms.custom: na
-ms.date: 04/01/2020
+ms.date: 09/17/2020
 ms.reviewer: na
 ms.suite: na
 ms.tgt_pltfrm: na
 ms.topic: article
-ms.prod: "dynamics-nav-2018"
 ms.author: jswymer
 ---
 
@@ -34,7 +33,7 @@ For [!INCLUDE[prodshort](../developer/includes/prodshort.md)] online, you can't
 <!-- no limit
 |Operation timeout|The maximum time for the service to return a call from the client.||  
 -->
-##  <a name="ClientServices"></a> Data handling limits
+##  <a name="DataHandling"></a> Data handling limits
   
 |Setting|[!INCLUDE[bp_tabledescription](../developer/includes/bp_tabledescription_md.md)]| Limit|  
 |---------|--------------------------------------------------------------------------------|------|
@@ -114,4 +113,4 @@ For [!INCLUDE[prodshort](../developer/includes/prodshort.md)] online, you can't
 ## See Also
 
 [Working with API Rate Limits](/dynamics-nav/api-reference/v1.0/dynamics-rate-limits)  
-[Microsoft API Terms of Use](https://docs.microsoft.com/legal/microsoft-apis/terms-of-use)  
+[Microsoft API Terms of Use](https://docs.microsoft.com/legal/microsoft-apis/terms-of-use)  
diff --git a/dev-itpro/administration/tenant-admin-center-database-export.md b/dev-itpro/administration/tenant-admin-center-database-export.md
@@ -9,7 +9,7 @@ ms.devlang: na
 ms.tgt_pltfrm: na
 ms.workload: na
 ms.search.keywords: administration, tenant, admin, environment, sandbox, database, export
-ms.date: 04/01/2020
+ms.date: 09/15/2020
 ms.author: edupont
 
 ---
@@ -30,7 +30,7 @@ Before you can export the file, you must first set up the Azure storage account
 
 ### Creating the storage account
 
-The first step of creating the storage account container is to create the Azure storage account. To set up the export, you must first have a subscription to Microsoft Azure and access to the [Azure Portal](https://portal.azure.com). 
+The first step of creating the storage account container is to create the Azure storage account. To set up the export, you must first have a subscription to Microsoft Azure and access to the [Azure portal](https://portal.azure.com). 
 
 For more information setting up an Azure storage account, see [Create a storage account](/azure/storage/common/storage-quickstart-create-account?tabs=azure-portal).
 
@@ -97,8 +97,12 @@ The .bacpac file contains data that is customer-specific business data. Technica
 
 This means that if you want to export the data in order to change the customer's [!INCLUDE [prodshort](../developer/includes/prodshort.md)] from an online deployment to an on-premises deployment, you must also get the application data from the installation media from the same version of [!INCLUDE [prodshort](../developer/includes/prodshort.md)] that the online tenant is using. You can see the version number in the [!INCLUDE [prodadmincenter](../developer/includes/prodadmincenter.md)] or the **Help and Support** page in the customer's [!INCLUDE [prodshort](../developer/includes/prodshort.md)].  
 
+[!IMPORTANT] While you can import the downloaded .bacpac file into your own SQL Server instance, Microsoft does not provide support for creating a working on-premises environment from the .bacpac that you download from [!INCLUDE [prodshort](../developer/includes/prodshort.md)] online.  
+
 For more information, see [Quickstart: Import a BACPAC file to a database in Azure SQL Database](/azure/sql-database/sql-database-import), [Migrating to Single-Tenancy From Multitenancy](../deployment/Merging-an-Application-Database-with-a-Tenant-Database.md), and [When to choose on-premises deployment](../deployment/Deployment.md#when-to-choose-on-premises-deployment).  
 
+
+
 ## See also
 
 [SQL Server technical documentation](/sql/sql-server/)  
diff --git a/dev-itpro/developer/includes/2020rw_online_only.md b/dev-itpro/developer/includes/2020rw_online_only.md
@@ -0,0 +1 @@
+> **APPLIES TO:** Business Central online (2020 release wave 2 and later)
diff --git a/dev-itpro/faq.md b/dev-itpro/faq.md
@@ -97,7 +97,7 @@ When you exchange data through the API, you might have to whitelist the IP addre
 
   - Australia East
   - West Europe
-  - East US 2
+  - East US
 
   > [!IMPORTANT]
   > Data routed through `https://api.businesscentral.dynamics.com` is not *stored* in these regions. The data *transits* through them.  
diff --git a/dev-itpro/help-and-support.md b/dev-itpro/help-and-support.md
@@ -6,7 +6,7 @@ ms.reviewer: na
 ms.topic: article
 ms.service: "dynamics365-business-central"
 ms.author: edupont
-ms.date: 09/02/2020
+ms.date: 09/15/2020
 ---
 
 # Resources for Help and Support for [!INCLUDE[prodlong](includes/prodlong.md)]
@@ -128,29 +128,17 @@ You can also join the [BCUG/NAVUG User Group for Dynamics 365 Business Central a
 
 ### Summary of where to file bugs and issues
 
-As a partner, you have different support channels depending on what type of issue you want support for. For more information, see [Technical Support for [!INCLUDE[prodlong](developer/includes/prodlong.md)]](technical-support.md).  
+As a partner, you have different support channels depending on what type of issue you want support for. The following list outlines the various channels.  
 
-|Issue type             |Site               |
-|-----------------------|-------------------|
-|Submit support request on behalf of your [!INCLUDE [prodshort](developer/includes/prodshort.md)] online customers|Start at the [Business Central administration center](administration/tenant-admin-center.md) where you can easily submit a support request in the Power Platform admin center|
-|Report bug in a preview or beta version|The [MS Collaborate](/collaborate/) site|
-|Collaboration on the AL language and developer experience|The [AL Developer Preview](https://github.com/microsoft/al) GitHub repo|
-|Report bug in supported in-market versions of [!INCLUDE [prodshort](developer/includes/prodshort.md)] on-premises|The [Support for business](https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=93d37907-ad94-d591-22e9-593cfa09dd3f) site|
+[!INCLUDE [prod_support](includes/prodsupport.md)]
+
+For more information, see [Technical Support for [!INCLUDE[prodlong](developer/includes/prodlong.md)]](technical-support.md).  
 
 #### Non-product related questions
 
 On occasion, as a partner, you will run into questions that are not directly related to the product. The following list outlines how to get answers to those questions.
 
-|For questions related to               |Contact               |
-|---------------------------------------|----------------------|
-|Licensing or PSBC agreements |Email [MBS Orders](mailto:mbsorder@microsoft.com) or [MBS Agreements](mailto:mbsagree@microsoft.com), respectively |
-|Microsoft Partner Network, Partner Center, Cloud Solution Provider program |The Partner Center [Chat, Call or Submit a Ticket](https://partner.microsoft.com/support&data=02) site|
-|Payments, credit terms, checks, wire, or similar |Email [MBS Accounting](mailto:msgpar@microsoft.com) |
-|Technical issues with PSBC, PartnerSource, or Order Central|Email [IT MBS Support](mailto:itmbssup@microsoft.com)  |
-|Incentives |Email [CSA Team](mailto:mbscsa@microsoft.com)|
-|Cloud Solution Provider incentives|Email [Online Channel Incentives Support](mailto:ocina@microsoft.com) |
-|CSA/Ocina escalations| Email [NAOC Channel Incentives Escalations](mailto:naoccies@microsoft.com) |
-|Volume licensing |The [Call Logging Tool](https://clt.partners.extranet.microsoft.com/clt/) site or email [Online Licensing](mailto:mvlohelp@microsoft.com)|
+[!INCLUDE [nonprodsupport](includes/nonprodsupport.md)]
 
 ## Trials
 
diff --git a/dev-itpro/includes/nonprodsupport.md b/dev-itpro/includes/nonprodsupport.md
@@ -0,0 +1,18 @@
+---
+author: edupont04
+ms.service: dynamics365-business-central
+ms.topic: include
+ms.reviewer: edupont
+ms.date: 09/15/2020
+ms.author: edupont
+---
+|For questions related to               |Contact               |
+|---------------------------------------|----------------------|
+|Licensing or PSBC agreements |Email [MBS Orders](mailto:mbsorder@microsoft.com) or [MBS Agreements](mailto:mbsagree@microsoft.com), respectively |
+|Microsoft Partner Network, Partner Center, Cloud Solution Provider program |The Partner Center [Chat, Call or Submit a Ticket](https://partner.microsoft.com/support&data=02) site|
+|Payments, credit terms, checks, wire, or similar |Email [MBS Accounting](mailto:msgpar@microsoft.com) |
+|Technical issues with PSBC, PartnerSource, or Order Central|Email [IT MBS Support](mailto:itmbssup@microsoft.com)  |
+|Incentives |Email [CSA Team](mailto:mbscsa@microsoft.com)|
+|Cloud Solution Provider incentives|Email [Online Channel Incentives Support](mailto:ocina@microsoft.com) |
+|CSA/Ocina escalations| Email [NAOC Channel Incentives Escalations](mailto:naoccies@microsoft.com) |
+|Volume licensing |The [Call Logging Tool](https://clt.partners.extranet.microsoft.com/clt/) site or email [Online Licensing](mailto:mvlohelp@microsoft.com)|
diff --git a/dev-itpro/includes/prodsupport.md b/dev-itpro/includes/prodsupport.md
@@ -0,0 +1,15 @@
+---
+author: edupont04
+ms.service: dynamics365-business-central
+ms.topic: include
+ms.reviewer: edupont
+ms.date: 09/15/2020
+ms.author: edupont
+---
+|Issue type             |Site               |
+|-----------------------|-------------------|
+|Submit support request on behalf of your [!INCLUDE [prodshort](../developer/includes/prodshort.md)] online customers|Start at the [Business Central administration center](../administration/tenant-admin-center.md) where you can easily submit a support request in the Power Platform admin center|
+|Report bug in a preview or beta version|The [MS Collaborate](/collaborate/) site|
+|Collaboration on the AL language and developer experience|The [AL Developer Preview](https://github.com/microsoft/al) GitHub repo|
+|Report bug in production code as an ISV|The [Partner Center](/partner-center/report-problems-with-partner-center#report-a-problem-with-the-partner-center)|
+|Report bug in supported in-market versions of [!INCLUDE [prodshort](../developer/includes/prodshort.md)] on-premises|The [Support for business](https://support.microsoft.com/en-us/supportforbusiness/productselection?sapId=93d37907-ad94-d591-22e9-593cfa09dd3f) site|
diff --git a/dev-itpro/technical-support.md b/dev-itpro/technical-support.md
@@ -6,7 +6,7 @@ ms.reviewer: na
 ms.topic: article
 ms.service: "dynamics365-business-central"
 ms.author: edupont
-ms.date: 04/01/2020
+ms.date: 09/15/2020
 ---
 # Technical Support for [!INCLUDE[prodlong](developer/includes/prodlong.md)]
 
@@ -52,6 +52,18 @@ For more information, see [Configuring [!INCLUDE[webserver](developer/includes/w
 
 The [!INCLUDE [prodadmincenter](developer/includes/prodadmincenter.md)] is your primary tool to support your customers. However, you can also log in to the customer's [!INCLUDE [prodshort](developer/includes/prodshort.md)] as the delegated admin for troubleshooting. For more information, see [Managing Technical Support](administration/manage-technical-support.md).  
 
+### Summary of where to file bugs and issues
+
+As a partner, you have different support channels depending on what type of issue you want support for. The following list outlines the various channels.  
+
+[!INCLUDE [prod_support](includes/prodsupport.md)]
+
+#### Non-product related questions
+
+On occasion, as a partner, you will run into questions that are not directly related to the product. The following list outlines how to get answers to those questions.
+
+[!INCLUDE [nonprodsupport](includes/nonprodsupport.md)]
+
 ## See Also
 
 [Inspecting and Troubleshooting Pages](developer/devenv-inspecting-pages.md)  

Original file line number	Diff line number	Diff line change
`@@ -0,0 +1 @@`
	`1`	`+> APPLIES TO: Business Central online (2020 release wave 2 and later)`