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Copy file name to clipboardExpand all lines: business-central/LocalFunctionality/Italy/how-to-issue-vendor-payments-and-customer-bills.md
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---
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title: How to Issue Vendor Payments and Customer Bills
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description: The vendor and customer bill pay feature supports SEPA-based formats in addition to Italian file formats.
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services: project-madeira
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documentationcenter: ''
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author: SorenGP
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ms.service: dynamics365-business-central
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ms.tgt_pltfrm: na
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ms.workload: na
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ms.search.keywords:
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ms.date: 10/01/2019
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ms.date: 03/16/2020
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ms.author: sgroespe
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---
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# Issue Vendor Payments and Customer Bills
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The vendor and customer bill pay feature supports SEPA-based formats in addition to Italian file formats. You can pay vendors according to the SEPA Credit Transfer standard and collect payment from customers according to the SEPA Direct Debit standard. The following procedure describes the process for sending a SEPA-based payment to a vendor. The steps are similar for collecting payment from a customer.
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Before starting the following procedure, make sure that information for your company's bank has been provided on the **Bank Account Card** page. On the card, include information for the following fields:
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Before starting the following procedure, make sure that information for your company's bank has been provided on the **Bank Account Card** page. On the card, include information for the following fields:
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- IBAN
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- SWIFT Code (optional)
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6. Choose the **OK** button.
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7. Choose the  icon, enter **Vendor Bill Card**, and then choose the related link.
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8. Choose the **New** action.
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9.On the **General** FastTab, enter information in the following fields: **Bank Account No.** of the vendor and **Payment Method Code**.
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9. On the **General** FastTab, enter information in the following fields: **Bank Account No.** of the vendor and **Payment Method Code**.
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10. Choose the **Suggest Payment** action.
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11. Set filters, as appropriate, and then choose the **OK** button to run the batch job.
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12. Choose the **Create List** action.
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15. Select the bill payment that you issued from the list, and then choose the **Edit** action. The **Vendor Bill List Sent Card** page opens.
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16. To export the payment information, choose the **Export Bill List to File** action. You can review the xml file that was sent.
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1.Export to File (for standard SEPA format files)
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2.Export Bill List to File
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1. Export to File (for standard SEPA format files)
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2. Export Bill List to File
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You can review the .xml file before sending it. To review and fix errors, you can refer to the **File Export Errors** FactBox.
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## See Also
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[Create SEPA Direct Debit Collection Entries and Export to a Bank File](../../finance-collect-payments-with-sepa-direct-debit.md#creating-sepa-direct-debit-collection-entries-and-export-to-a-bank-file))
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## See Also
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[Create SEPA Direct Debit Collection Entries and Export to a Bank File](../../finance-collect-payments-with-sepa-direct-debit.md#creating-sepa-direct-debit-collection-entries-and-export-to-a-bank-file)
description: Swiss enhancements allow you to send invoices to customers electronically. The invoices are presented and paid directly using the customer's online banking software.
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services: project-madeira
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documentationcenter: ''
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author: SorenGP
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ms.service: dynamics365-business-central
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ms.tgt_pltfrm: na
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ms.workload: na
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ms.search.keywords:
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ms.date: 10/01/2019
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ms.date: 03/16/2020
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ms.author: sgroespe
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---
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- SEPA credit transfers
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## ESR
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ESR is an electronic debtor service that uses payment slips to collect money. It is the standard electronic payment system created by Swiss Post. You can print ESR payment slips as invoice attachments, calculate ESR reference numbers, and import ESR files that have payment information from banks. For more information, see [Swiss Electronic Payments Using ESR](how-to-print-esr-invoices.md). You can also make ESR and ESR+ payments using the bank’s version of this payment method, which is named Bank-ESR (BESR).
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ESR is an electronic debtor service that uses payment slips to collect money. It is the standard electronic payment system created by Swiss Post. You can print ESR payment slips as invoice attachments, calculate ESR reference numbers, and import ESR files that have payment information from banks. For more information, see [Swiss Electronic Payments Using ESR](how-to-print-esr-invoices.md). You can also make ESR and ESR+ payments using the bank's version of this payment method, which is named Bank-ESR (BESR).
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## LSV+
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LSV+ is a direct debit service that is used for processing payments. Companies can release customer payments directly from the customer's bank using direct debit. You can request and collect customer payments using direct debit in the LSV+ bank format, or in the DebitDirect PostFinance format. For more information, see [Swiss Electronic Payments Using LSV+](swiss-electronic-payments-using-lsv-.md).
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## SEPA Credit Transfers
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To export payments according to the SEPA standard, you must use a bank account. To make sure that the related general ledger entries are consistent with those generated for local Swiss payment methods (see above), the value in the **Bank Acc. Posting Group** field on the **Bank Account Card** page must point to the relevant general ledger account. For more information about how to export SEPA payments, see [Create SEPA Direct Debit Collection Entries and Export to a Bank File](../../finance-collect-payments-with-sepa-direct-debit.md#creating-sepa-direct-debit-collection-entries-and-export-to-a-bank-file)).
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To export payments according to the SEPA standard, you must use a bank account. To make sure that the related general ledger entries are consistent with those generated for local Swiss payment methods (see above), the value in the **Bank Acc. Posting Group** field on the **Bank Account Card** page must point to the relevant general ledger account. For more information about how to export SEPA payments, see [Create SEPA Direct Debit Collection Entries and Export to a Bank File](../../finance-collect-payments-with-sepa-direct-debit.md#creating-sepa-direct-debit-collection-entries-and-export-to-a-bank-file).
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## See Also
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[Import Swiss Bank Clearing Numbers](how-to-import-swiss-bank-clearing-numbers.md)
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[Swiss Electronic Payments Using ESR](swiss-electronic-payments-using-esr.md)
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From the community home page, you can also find links to our blogs where you can also find tips and tricks. For more information, see [Microsoft Dynamics 365 Business Central on the Dynamics 365 blog](https://cloudblogs.microsoft.com/dynamics365/it/product/business-central/) and the older [Dynamics 365 Business Central Blog](https://community.dynamics.com/business/b/financials).
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Finally, you can contact your [!INCLUDE[d365fin](includes/d365fin_md.md)] reselling partner. For more information, see the [How do I get technical support?](across-faq.md#how-do-i-get-technical-support-for-) and [How do I find a reselling partner?](#findpartner) sections.
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Finally, you can contact your [!INCLUDE[d365fin](includes/d365fin_md.md)] reselling partner. For more information, see the [How do I get technical support?](across-faq.md#hdigetsupport) and [How do I find a reselling partner?](#findpartner) sections.
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## Why can't I find that capability in my [!INCLUDE[d365fin](includes/d365fin_md.md)]?
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Did you read about a new capability in the release plan or on our blog recently? In that case, your [!INCLUDE[d365fin](includes/d365fin_md.md)] might not have been upgraded to the latest version yet. You can check which version your [!INCLUDE[d365fin](includes/d365fin_md.md)] is based on in the [Help and Support](product-help-and-support.md) page.
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Additional content is provided by the [!INCLUDE [prodshort](includes/prodshort.md)] community, such as the [Microsoft Dynamics 365 Business Central Field Guide](https://leanpub.com/dynamics) that is written by a partner.
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## How do I get technical support for [!INCLUDE[d365fin](includes/d365fin_md.md)]?
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## <aname="hdigetsupport"></a>How do I get technical support for [!INCLUDE[d365fin](includes/d365fin_md.md)]?
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[!INCLUDE[d365fin](includes/d365fin_md.md)] is sold through partners, and you should contact your reselling partner to get help with technical problems. If your [!INCLUDE[d365fin](includes/d365fin_md.md)] partner then cannot resolve the problem, they will raise a support ticket with Microsoft.
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There is no *save* button on pages like in other programs that you might be familiar with. In [!INCLUDE[d365fin](includes/d365fin_md.md)], changes that you make to a field are automatically saved as soon as you move to the next field or close the page, as long as there are no errors. When you make changes to a field and move to another field, you will see the text **Saving** in the top-right corner of the page, which will quickly change to **Saved** if no errors occur. If an error occurs, the text will change to **Not Saved**.
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## What email address can I use with [!INCLUDE[d365fin](includes/d365fin_md.md)]?
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## <aname="email"></a>What email address can I use with [!INCLUDE[d365fin](includes/d365fin_md.md)]?
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[!INCLUDE[d365fin](includes/d365fin_md.md)] requires that you use a work, or school, email address to sign up. [!INCLUDE[d365fin](includes/d365fin_md.md)] does not support email addresses provided by consumer email services or telecommunication providers. This includes outlook.com, hotmail.com, gmail.com, and others.
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If you try to sign up with a personal email address, you will get a message indicating to use a work or school email address. For more information, see [Troubleshooting Self-Service Sign-Up](ui-troubleshoot-self-signup.md).
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## What is the integration with Office 365 about?
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[!INCLUDE[d365fin](includes/d365fin_md.md)] online is fully integrated with Office 365 so that you can navigate freely between Office 365 apps and [!INCLUDE[d365fin](includes/d365fin_md.md)] using the app launcher. In [!INCLUDE[d365fin](includes/d365fin_md.md)], you can open data in Excel, print reports using Word, and you can work with your [!INCLUDE[d365fin](includes/d365fin_md.md)] data in Outlook, for example. For more information, see [Using [!INCLUDE[d365fin](includes/d365fin_md.md)] as your Business Inbox in Outlook](admin-outlook.md).
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## Can I extend my 30-day “New Company” trial period?
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## Can I extend my 30-day "New Company" trial period?
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Yes. When the expiration date for your trial period is approaching we will display a notification to alert you when you sign in. The notification contains a link to the **Extend Trial Period** guide that you can use to extend your trial period. The extra 30 days start the moment you choose **Extend Trial** in the guide. You can extend the trial period one time yourself. After that, a Microsoft partner can extend it for another 30 days. For more information, see [Extend Your Trial Version](admin-extend-trial.md).
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ms.search.keywords: SMTP, mail, Office 365
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ms.date: 03/19/2020
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ms.author: edupont
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> [!NOTE]
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> Switching between companies requires [!INCLUDE [prodshort](includes/prodshort.md)] 2019 release wave 2 or later as announced in the [release plan](/dynamics365-release-plan/2019wave2/dynamics365-business-central/switch-between-companies-business-inbox-outlook).
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Some companies using Office 365 restrict users’ permissions to deploy add-ins. So you must make sure that you have an Office 365 subscription that includes email and allows you to deploy add-ins. If you want to try out the add-in anyway, you can [try Office 365 for free](https://products.office.com/try).
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Some companies using Office 365 restrict users' permissions to deploy add-ins. So you must make sure that you have an Office 365 subscription that includes email and allows you to deploy add-ins. If you want to try out the add-in anyway, you can [try Office 365 for free](https://products.office.com/try).
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## Using the Contact Insights Add-in
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Let's say that you get an email from a customer that wants to get a quote on some items. Directly in Outlook, you can open the [!INCLUDE[d365fin](includes/d365fin_md.md)] add-in, which recognizes the sender as a customer, and opens the customer card for his company. From this dashboard, you can see overview information for the customer, as well as drill down for more detail on specific documents. You can also dig into the sales history for the customer. If it's a new contact, you can create them as a new customer in [!INCLUDE[d365fin](includes/d365fin_md.md)] without leaving Outlook.
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## Using Other Email Accounts
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The add-ins are designed to be used with Office 365. If you use [!INCLUDE [prodshort](includes/prodshort.md)] on-premises, your administrator will know if you can use the [!INCLUDE [prodshort](includes/prodshort.md)] add-ins in Outlook. For more information, see [What email address can I use with [!INCLUDE[prodshort](includes/prodshort.md)]?](across-faq.md#what-email-address-can-i-use-with-) and [Features that require specific circumstances](/dynamics365/business-central/dev-itpro/features-not-implemented-on-premises#features-that-require-specific-circumstances).
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The add-ins are designed to be used with Office 365. If you use [!INCLUDE [prodshort](includes/prodshort.md)] on-premises, your administrator will know if you can use the [!INCLUDE [prodshort](includes/prodshort.md)] add-ins in Outlook. For more information, see [What email address can I use with [!INCLUDE[prodshort](includes/prodshort.md)]?](across-faq.md#email) and [Features that require specific circumstances](/dynamics365/business-central/dev-itpro/features-not-implemented-on-premises#features-that-require-specific-circumstances).
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## See Related Training at [Microsoft Learn](/learn/modules/alternative-interfaces-dynamics-365-business-central/index)
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