Errors

Errors

Bot related errors

[00:00:00] One or multiple JSON files are missing, check the wiki for more info:

• You may not have config.json or tickets.json, if so run the sdtb-setup.exe and type Y → j
• They may be in the wrong place, the config.json file should be next to bot.py and the tickets.json file should be next to tickets.py

[00:00:00] Your bot token is invalid, check the wiki for more info:

• You may not have entered the bot token correctly, or it incorrectly, ensure the token is 59 characters long exactly

[00:00:00] Your bot prefix is invalid, check the wiki for more info:

• You may have set your prefix as "" or " ", make sure it's one or more characters

[00:00:00] User#0000 tried using 'command' but the command didn't exist. Maybe add it as an alias in config.json?:

• This error can be ignored if the command isn't remotely similar to setup, open or close
• Check that every new command alias is separated by a comma (check the example config.json)

[00:00:00] User#0000 tried using 'command' but they were lacking permissions.:

• This error can be ignored if the user isn't meant to have the appropriate permissions to execute the command
• Check that the user has the correct permissions within their roles
• Check that the user has the correct roles

[00:00:00] I don't have sufficient permissions. Make sure I have administrator!:

• Check that the bot has administrator
• Check that the bot has the correct permissions within its roles
• Check that the bot has the correct roles

Ticket related errors

[00:00:00] The support role ID is invalid, try reconfiguring the ID using 'setup':

• Redo the setup command and make sure the ID is of the correct type and valid

[00:00:00] The category ID is invalid, try reconfiguring the ID using 'setup':

• Redo the setup command and make sure the ID is of the correct type and valid

Lib related errors

[00:00:00] config.json file not found:

• This will generate a new config.json file which you should edit accordingly (check the example config.json)

[00:00:00] tickets.json file not found:

• This will generate a new tickets.json file which you should edit accordingly using +setup (+ referring to the default prefix)

[00:00:00] Your version is outdated '1.0' the newest version is '1.1':

• Update the bot by downloading the latest sdtb-setup.exe from the releases page and copying the old configuration into the new config.json file that will be generated
• Please report this issue to the developers if it persists even after updating to the latest version