HTTPError: 500 Server Error: Internal Server Error not handled gracefully

[cserl]

You must use the search before you create an issue!

• I did use the search, I promise!

What happened?

48 occurrences of Server Error: Internal Server Error during a longer test runtime. See one example below.

Fix idea: limited retries with exponential backoff and fallback logic; surface a clearer user message?

Version App

v0.26.7

What operating system do you use?

Linux

Version OS

Ubuntu 24.04.3 LTS

Relevant log output

2025-09-29 23:26:41 > �[32mNext download will start in 4.5 seconds.
2025-09-29 23:26:43 > �[31mSomething went wrong. Skipping 'Artist name - Album name'.
2025-09-29 23:26:43 Traceback (most recent call last):
2025-09-29 23:26:43   File "/home/admin/tidal-dl-ng-env/lib/python3.12/site-packages/tidal_dl_ng/download.py", line 772, in _get_stream_info
2025-09-29 23:26:43     media_stream = media.get_stream()
2025-09-29 23:26:43                    ^^^^^^^^^^^^^^^^^^
2025-09-29 23:26:43   File "/home/admin/tidal-dl-ng-env/lib/python3.12/site-packages/tidalapi/media.py", line 443, in get_stream
2025-09-29 23:26:43     request = self.requests.request(
2025-09-29 23:26:43               ^^^^^^^^^^^^^^^^^^^^^^
2025-09-29 23:26:43   File "/home/admin/tidal-dl-ng-env/lib/python3.12/site-packages/tidalapi/request.py", line 153, in request
2025-09-29 23:26:43     request.raise_for_status()
2025-09-29 23:26:43   File "/home/admin/tidal-dl-ng-env/lib/python3.12/site-packages/requests/models.py", line 1026, in raise_for_status
2025-09-29 23:26:43     raise HTTPError(http_error_msg, response=self)
2025-09-29 23:26:43 requests.exceptions.HTTPError: 500 Server Error: Internal Server Error for url: https://api.tidal.com/v1/tracks/251764958/playbackinfopostpaywall?sessionId=DELETED&countryCode=XY&limit=10000&playbackmode=STREAM&audioquality=HI_RES_LOSSLESS&assetpresentation=FULL
2025-09-29 23:26:43 > �[32mNext download will start in 3.5 seconds.�[0m
2025-09-29 23:26:46 > Downloaded item 'Artist name - Album name'.

Your settings

{
    "skip_existing": true,
    "lyrics_embed": true,
    "lyrics_file": false,
    "video_download": false,
    "download_delay": true,
    "download_base_path": "/home/admin/smb4k/ABC/Defghi/Jklmn",
    "quality_audio": "HI_RES_LOSSLESS",
    "quality_video": "480",
    "format_album": "Albums/{album_artist} - {album_title}{album_explicit}/{track_volume_num_optional}{album_track_num}. {artist_name} - {track_title}{album_explicit}",
    "format_playlist": "Playlists/{playlist_name}/{list_pos}. {artist_name} - {track_title}",
    "format_mix": "Mix/{mix_name}/{artist_name} - {track_title}",
    "format_track": "Tracks/{artist_name} - {track_title}{track_explicit}",
    "format_video": "Videos/{artist_name} - {track_title}{track_explicit}",
    "video_convert_mp4": false,
    "path_binary_ffmpeg": "/usr/bin/ffmpeg",
    "metadata_cover_dimension": "origin",
    "metadata_cover_embed": true,
    "cover_album_file": true,
    "extract_flac": true,
    "downloads_simultaneous_per_track_max": 20,
    "download_delay_sec_min": 3.0,
    "download_delay_sec_max": 5.0,
    "album_track_num_pad_min": 1,
    "downloads_concurrent_max": 5,
    "symlink_to_track": false,
    "playlist_create": false,
    "metadata_replay_gain": true,
    "metadata_write_url": true
}

[exislow]

I cannot help you, if you do not follow the directions on how to create a bug report. Please provide exact steps for re-production of this error or close this issue.

Hint: I think you have stressed the TIDAL backend too hard with "downloads_concurrent_max": 5,. Better keep it at 3 (workaround for now).

There is aalready a backoff strategy implemented. But it is set per concurrent download. In this case it's needs to be extended to stop all concurrent downloads and let the TIDAL backend cool down. But this can turn out in slower downloads overall compared to, if you set "downloads_concurrent_max": 5, to a lower value like 3.