App cannot communicate with api.susi.ai on Android < 5.0 (probably) because TLS 1.2 is not enabled. #2502
Description
You cannot login on Android 4.4. The error message displayed is: "Internet Connectivity Problem"
The real cause can be found in the Debug Log. It is falling back to SSLv3:
2020-03-28 06:31:27,DEBUG,OkHttp,SUSI.AI,--> POST https://api.susi.ai/aaa/login.json?type=access-token&login=[REDACTED]
2020-03-28 06:31:27,ERROR,MainApplication,SUSI.AI,javax.net.ssl.SSLHandshakeException: javax.net.ssl.SSLProtocolException: SSL handshake aborted: ssl=0x7be7b780: Failure in SSL library, usually a protocol error
error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure (external/openssl/ssl/s23_clnt.c:741 0x73223fec:0x00000000)
at com.android.org.conscrypt.OpenSSLSocketImpl.startHandshake(OpenSSLSocketImpl.java:451)
at okhttp3.internal.connection.RealConnection.connectTls(RealConnection.java:319)
at okhttp3.internal.connection.RealConnection.establishProtocol(RealConnection.java:283)
at okhttp3.internal.connection.RealConnection.connect(RealConnection.java:168)
at okhttp3.internal.connection.StreamAllocation.findConnection(StreamAllocation.java:257)
at okhttp3.internal.connection.StreamAllocation.findHealthyConnection(StreamAllocation.java:135)
at okhttp3.internal.connection.StreamAllocation.newStream(StreamAllocation.java:114)
at okhttp3.internal.connection.ConnectInterceptor.intercept(ConnectInterceptor.java:42)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:147)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:121)
at okhttp3.internal.cache.CacheInterceptor.intercept(CacheInterceptor.java:93)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:147)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:121)
at okhttp3.internal.http.BridgeInterceptor.intercept(BridgeInterceptor.java:93)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:147)
at okhttp3.internal.http.RetryAndFollowUpInterceptor.intercept(RetryAndFollowUpInterceptor.java:126)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:147)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:121)
at okhttp3.logging.HttpLoggingInterceptor.intercept(HttpLoggingInterceptor.java:225)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:147)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:121)
at org.fossasia.susi.ai.rest.interceptors.TokenInterceptor.intercept(TokenInterceptor.kt:22)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:147)
at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.java:121)
at okhttp3.RealCall.getResponseWithInterceptorChain(RealCall.java:254)
at okhttp3.RealCall$AsyncCall.execute(RealCall.java:200)
at okhttp3.internal.NamedRunnable.run(NamedRunnable.java:32)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1112)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:587)
at java.lang.Thread.run(Thread.java:864)
Caused by: javax.net.ssl.SSLProtocolException: SSL handshake aborted: ssl=0x7be7b780: Failure in SSL library, usually a protocol error
error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure (external/openssl/ssl/s23_clnt.c:741 0x73223fec:0x00000000)
at com.android.org.conscrypt.NativeCrypto.SSL_do_handshake(Native Method)
at com.android.org.conscrypt.OpenSSLSocketImpl.startHandshake(OpenSSLSocketImpl.java:407)
... 29 more
javax.net.ssl.SSLHandshakeException: javax.net.ssl.SSLProtocolException: SSL handshake aborted: ssl=0x7be7b780: Failure in SSL library, usually a protocol error
error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure (external/openssl/ssl/s23_clnt.c:741 0x73223fec:0x00000000)
The issue looks similar to this: https://stackoverflow.com/questions/32425547/okhttp-unable-to-find-acceptable-protocolsandroid/45853669#45853669