Merge pull request #439 from iterate-ch/issue/432

Layout improvement: Cyberduck support page

Author: Cassie205

cyberduck/support.md

@@ -16,7 +16,7 @@ For issues with your remote storage user account credentials, please instead wri
 [Open a new ticket](https://github.com/iterate-ch/cyberduck/issues/new/choose) with a description of what you have done and what went wrong. Make sure to look or search for existing issues first. If you have trouble connecting to a server or your login credentials are not valid, try to resolve the issue with the assistance of your hosting service provider.
 
 ```{note}
-Discuss features and issues you are having in the [Cyberduck Google Group](https://github.com/iterate-ch/cyberduck/discussions). For issues with the registration key, please send an mail to [support@cyberduck.io](mailto:support@cyberduck.io).
+Discuss features and issues you are having in [GitHub Discussions](https://github.com/iterate-ch/cyberduck/discussions). For issues with the registration key, please send an email to [support@cyberduck.io](mailto:support@cyberduck.io).
 ```
 
 ```{warning}
@@ -25,82 +25,37 @@ Please be aware that you are possibly using our software at no charge if you hav
 
 ## Logging Output
 
-
-```````{tabs}
-``````{group-tab} macOS
-
 `````{tabs}
-````{tab} Log
-
-Reveal the log output named `cyberduck.log` by choosing _Preferences → Connection → Log → Show_.
-
-Alternatively, the `cyberduck.log` file can be found in `~/Library/Logs/Cyberduck`.
-
-````
-````{tab} Console.app
+````{group-tab} macOS
 
-You can easily `cyberduck.log` in *Console.app* (Open from `/Applications/Utilities`) under `Reports → Log Reports → cyberduck.log`.
+Log output can be found in the `cyberduck.log` file in`~/Library/Logs/Cyberduck`. Select _Show_ in _Cyberduck → Preferences → Connection_ to reveal the log file. Alternatively, you can find `cyberduck.log` in *Console.app* (Open from `/Applications/Utilities`) under `Reports → Log Reports → cyberduck.log`.
 
 ```{image} _images/Console.app.png
 :alt: Console.app
 :width: 600px  
 ```
 
-````
-`````
-
-**Transcript**
+### Transcript
 
-You can only access the transcript which will log protocol request and responses. It's particular useful for protocols using HTTP. Open a *Terminal.app* window and enter 
+You can access the transcript which will log protocol request and responses from the command line particularly useful for protocols using HTTP. Open a *Terminal.app* window and enter 
 
 `log stream --predicate '(process == "Cyberduck") && (category == "transcript")' --level info`
 
 ```{note}
 The transcript will be written in the *Terminal.app* window. Make sure to keep the window open after executing the command.
 ```
 
+````
+````{group-tab} Windows
 
-**Heap Dump**
-
-To create a heap dump of the Cyberduck process on macOS (in case of excessive memory usage for example) you can use `jmap` from the {download}`OpenJDK 13<https://github.com/AdoptOpenJDK/openjdk13-binaries/releases/download/jdk-13.0.2%2B8/OpenJDK13U-jdk_x64_mac_hotspot_13.0.2_8.pkg>`.
-
-`jmap -dump:file=cyberduck-dump.hprof [PID of Cyberduck process]`
-
-``````
-``````{group-tab} Windows
-
-Reveal the log output named `cyberduck.log` by choosing _Preferences → Connection → Log → Show_.
-
-Alternatively, the `cyberduck.log` file can be found in `%AppData%\cyberduck`.
-
-``````
-```````
-
-### Debug Logging Level
-Enable debug logging by choosing _Preferences → Connection → Log → Enable debug log_. Alternatively this can be configured using the following command line options.
-
-````{tabs}
-```{group-tab} macOS
-
-To enable debug logging open a *Terminal.app* window and enter
-
-    defaults write ~/Library/Preferences/ch.sudo.cyberduck.plist logging debug
-
-Reset the logging configuration with
-
-`defaults delete ~/Library/Preferences/ch.sudo.cyberduck.plist logging`
-
-Restart Cyberduck for any logging configuration change to take effect.
-
-```
-```{group-tab} Windows
+Log output can be found in the `cyberduck.log` file in `%AppData%\cyberduck`. Select _Show_ in _Cyberduck → Preferences → Connection_ to reveal the log file named *cyberduck.log*.
 
-Debug logging can be enabled with a [hidden setting](preferences.md#hidden-configuration-options). As there is no user interface for this yet you need to add the setting manually. If not existing yet you have to create the file [`%AppData%\Cyberduck\default.properties`](faq.md#preferences-and-application-support-files-location) and then add the property as follows:
+````
+`````
 
-`logging=debug`
+### Debug Log
 
-```
-````
+To enable verbose log output select _Enable debug log_ in _Cyberduck → Preferences → Connection_.
 
 ## Application Support Folder
 

mountainduck/support.md

@@ -29,25 +29,25 @@ You can reach the application support folder by navigating to `%AppData%\Cyberdu
 `````{tabs}
 ````{group-tab} macOS
 
-Log output can be found in the `mountainduck.log` file in`~/Library/Logs/Mountain Duck`. You can easily reach this file in _Console.app_ (Open from `/Applications/Utilities`) under `Reports → Log Reports → mountainduck.log`. You can also reveal the file by clicking on the _Show_ button within the Mountain Duck preferences _Connection_ tab.
+Log output can be found in the `mountainduck.log` file in`~/Library/Logs/Mountain Duck`. You can easily reach this file in _Console.app_ (Open from `/Applications/Utilities`) under `Reports → Log Reports → mountainduck.log`. Select _Show_ in _Mountain Duck → Preferences → Connection_ to reveal the log file.
 
 ````
 ````{group-tab} Windows
 
-Log output can be found in the `mountainduck.log` file in `%AppData%\cyberduck`. You can also reveal the file by clicking on the *Show* button within the Mountain Duck *Preferences Connection* tab. The file is named *mountainduck.log*.
+Log output can be found in the `mountainduck.log` file in `%AppData%\cyberduck`. Select _Show_ in _Mountain Duck → Preferences → Connection_ to reveal the log file named *mountainduck.log*.
 
 ````
 `````
 
 #### Debug Log
 
-To enable debug logging tick the corresponding checkmark in the Mountain Duck *Preferences Connection* tab. You can reach the logging output by clicking on the *Show* button within the same Mountain Duck *Preferences* section. The file is called *mountainduck.log*.
+To enable verbose log output select _Enable debug log_ in _Mountain Duck → Preferences → Connection_.
 
 #### Error Log
 
 An error log is a record of critical errors that occur during the operation of the application or server. It can be a useful tool for troubleshooting.
 
-It can be reached by clicking on the Show button within the Mountain Duck *Preferences Connection* tab. The file is named *mountainduck.error*.
+It can be reached by clicking on the Show button within _Mountain Duck → Preferences → Connection_. The file is named *mountainduck.error*.
 
 ### Feature Request