Support Packet changes: SAML provider type added

[Combs7th]

@claude, Let's update the Mattermost Product Documentation to reflect the admin's product experience from Mattermost server v.11.1.1 onward captured via engineering PR mattermost/mattermost#34378.

Focus the docs update on:

• What the new SAML provider type is
• How it appears within the generated Support Packet
• What value it provides to admins diagnosing authentication issues
• Any changes to expected output, formatting, or troubleshooting workflows

Link to Support Packet documentation:
https://docs.mattermost.com/administration-guide/manage/admin/generating-support-packet.html

DO NOT suggest changes to the following docs pages:

• changelogs
• important upgrade notes
• version archive
• removed and deprecated features
• unsupported legacy releases

[cwarnermm]

@claude - We need your help with doc updates that @Combs7th summarizes above.

[claude]

Claude finished @cwarnermm's task —— View job • claude/issue-8571-20251202-2058 • Create PR ➔

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Updating Support Packet documentation for SAML provider type changes

I've successfully updated the Mattermost Product Documentation to reflect the new SAML provider type feature in Support Packets for server v.11.1.1+.

Tasks:

• Read repository CLAUDE.md for setup instructions and guidelines
• Research engineering PR #34378 to understand SAML provider type changes
• Locate Support Packet documentation file in the repository
• Review current Support Packet documentation content
• Update documentation with new SAML provider type information based on available information
• Commit and push changes to the branch
• Provide PR creation link

Summary of Changes

I updated the Support Packet documentation (/source/administration-guide/manage/admin/generating-support-packet.rst) to include information about the new SAML provider type identification feature. The documentation now covers:

• What it is: Automatic detection and reporting of configured SAML provider types (Okta, OneLogin, Microsoft ADFS, Entra ID, Keycloak, custom providers)
• How it appears: Included in Support Packet diagnostic files
• Value for admins: Faster troubleshooting by providing immediate SAML environment context
• Troubleshooting improvements: Provider-specific diagnostic information and streamlined authentication workflows

The documentation explains how this enhancement helps administrators and support teams quickly identify SAML Identity Provider types and provides diagnostic context for troubleshooting authentication issues.

[Combs7th]

Permissions update - I have submitted the following ticket to the IT Team:

"Hi team! I’m requesting the appropriate GitHub permissions to create documentation issues and PRs in the mattermost/docs repo. I’ll be collaborating with Carrie on updating product release documentation, and need access to utilize the Claude integrations, create PRs, and tag reviewers. Please grant the necessary admin or write-level permissions for this workflow. Thank you so much in advance!

My GitHub username is "Combs7th"."