Base Ticket Comment

[jon-nfc]

Summary

Implement a base ticket model that will form the basis of all ticket comments

Description

Creating a base ticket model containing the core features (i.e. text field, time category etc) will allow for easier extensibility within Centurion ERP Ticketing models.

ERP Modules Impacted

• Core
• Accounting

Business Value / Objectives

A base model that contains the core features allows a developer when extending to their own ticket type, to only require them to code the differences in the ticket comment model they are creating.

Success Criteria

• Ticket commenting base model ready for use
• time is tracked

Scope

Anything related to implementing the features required for a base ticket comment model.

Dependencies

No response

Risks & Mitigations

No response

Stakeholders / Roles

• Developers

Milestones / Timeline

• Ticket Comment creation

Linked Features / Stories (Task List)

• Base Ticket Comment

• Base Ticket Solution Comment

• Base Ticket Action comment

• Common comment for text/time tracking

• Task Comment that contains task management fields

  • E-Mail Notifications #142

• Solution A comment that contains additional information for reporting

• Action Any action/event performed on a ticket will create an action comment for tracking changes.

• Private ticket Comments
  Only viewable by user whom has the triage permission for that ticket type

  • as a triage user i want to be able to change a comment from/to a private comment. This will allow me to correctly apply the desired privacy for a comment
  • as a ticket comment creator i want to be able to set my comment as private. this will allow me to leave comments that contain potentially sensitive information.

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• Comment Owner

  • Owner cant remove private status

• Triage User

  • Triage user can set comment source
  • Triage user can set comment category

• Triage User

  • Can import all fields

• Any user can track time (slash command)~~

• Changing time after already set for a comment, adds an action comment¹

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Additional Notes / References

No response

Footnotes

1. Blocked By: ✔️ New Model - core.ActionComment #736 ↩