Ticket history tracking #1009
Description
Summary
All changes to a ticket to be recorded
Description
Every change to a ticket to be recorded. This will allow for users to know of changes to a ticket and to assist in tracing any changes that may or may not have an effect on their ticket workflow.
User Story
- As a user I would like every change made to a ticket to be tracked. This will allow for a full audit history of said ticket.
ERP Modules
Outside of core there is no specific ERP modules effected. This is due to the fact that the ticket model is a core feature even though a ticket can be extended to go within any ERP module.
Business Value
Provides an auditable log of all changes to a ticket.
Acceptance Criteria
- All changes to ticket fields are recorded
- All changes create a user viewable entry of said change
Dependencies & Impact
Technical Notes
No response
Risks & Mitigations
No response
Testing Strategy
No response
Additional Notes
No response