From be94bcd03f40d6793e73f028e7ad8625a57a3493 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 1 Oct 2025 13:01:18 +0530
Subject: [PATCH 01/20] chore: Refactor proctoring provider handling in
 Settings

---
 plugins/course-apps/proctoring/Settings.jsx | 5 +----
 1 file changed, 1 insertion(+), 4 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.jsx b/plugins/course-apps/proctoring/Settings.jsx
index 645bc95dd0..e6301bf983 100644
--- a/plugins/course-apps/proctoring/Settings.jsx
+++ b/plugins/course-apps/proctoring/Settings.jsx
@@ -84,10 +84,7 @@ const ProctoringSettings = ({ onClose }) => {
     } else if (name === 'proctoringProvider') {
       const newFormValues = { ...formValues, proctoringProvider: value };
 
-      if (value === 'proctortrack') {
-        setFormValues({ ...newFormValues, createZendeskTickets: false });
-        setShowEscalationEmail(true);
-      } else if (value === 'software_secure') {
+      if (value === 'software_secure') {
         setFormValues({ ...newFormValues, createZendeskTickets: true });
         setShowEscalationEmail(false);
       } else if (isLtiProvider(value)) {

From da94636a9f0a6e2b9447611b224d98a637c9f0bf Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Mon, 6 Oct 2025 09:38:48 +0530
Subject: [PATCH 02/20] chore: Skip Zendesk ticket tests for deprecated
 provider

Skipped tests related to Zendesk ticket functionality due to proctortrack provider deprecation.
---
 plugins/course-apps/proctoring/Settings.test.jsx | 6 ++++--
 1 file changed, 4 insertions(+), 2 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 6cdd33aa16..a2f024fe55 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -115,7 +115,8 @@ describe('ProctoredExamSettings', () => {
       expect(zendeskTicketInput.checked).toEqual(true);
     });
 
-    it('Updates Zendesk ticket field if software_secure is provider', async () => {
+    it.skip('Updates Zendesk ticket field if software_secure is provider', async () => {
+      // Test skipped as proctortrack provider is being deprecated from the platform
       await waitFor(() => {
         screen.getByDisplayValue('mockproc');
       });
@@ -863,7 +864,8 @@ describe('ProctoredExamSettings', () => {
       });
     });
 
-    it('Include Zendesk ticket in post request if user is not an admin', async () => {
+    it.skip('Include Zendesk ticket in post request if user is not an admin', async () => {
+      // Test skipped as proctortrack provider is being deprecated from the platform
       // use non-admin user for test
       const isAdmin = false;
       setupApp(isAdmin);

From fd78dd6dbc478ad610dd2fa589b022bcb4ef81ac Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Mon, 6 Oct 2025 10:21:29 +0530
Subject: [PATCH 03/20] chore: Skip proctortrack related tests in
 Settings.test.jsx

Skip tests related to proctortrack provider updates.
---
 plugins/course-apps/proctoring/Settings.test.jsx | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index a2f024fe55..092e1f53d3 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -105,7 +105,7 @@ describe('ProctoredExamSettings', () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
     });
 
-    it('Updates Zendesk ticket field if proctortrack is provider', async () => {
+    it.skip('Updates Zendesk ticket field if proctortrack is provider', async () => {
       await waitFor(() => {
         screen.getByDisplayValue('mockproc');
       });
@@ -607,7 +607,7 @@ describe('ProctoredExamSettings', () => {
       expect(submitButton).toHaveAttribute('disabled');
     });
 
-    it('Makes API call successfully with proctoring_escalation_email if proctortrack', async () => {
+    it.skip('Makes API call successfully with proctoring_escalation_email if proctortrack', async () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
       // Make a change to the provider to proctortrack and set the email
       const selectElement = screen.getByDisplayValue('mockproc');

From 19a279ee3c0e9aef5b7fe95aa73f52c0f9b34e6d Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Mon, 6 Oct 2025 10:33:47 +0530
Subject: [PATCH 04/20] chore: Skip tests for Proctortrack deprecation

Updated tests to skip those related to Proctortrack deprecation.
---
 plugins/course-apps/proctoring/Settings.test.jsx | 10 ++++++----
 1 file changed, 6 insertions(+), 4 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 092e1f53d3..af6cfe96dc 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -105,6 +105,7 @@ describe('ProctoredExamSettings', () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
     });
 
+    // Test skipped due to Proctortrack deprecation
     it.skip('Updates Zendesk ticket field if proctortrack is provider', async () => {
       await waitFor(() => {
         screen.getByDisplayValue('mockproc');
@@ -115,8 +116,7 @@ describe('ProctoredExamSettings', () => {
       expect(zendeskTicketInput.checked).toEqual(true);
     });
 
-    it.skip('Updates Zendesk ticket field if software_secure is provider', async () => {
-      // Test skipped as proctortrack provider is being deprecated from the platform
+    it('Updates Zendesk ticket field if software_secure is provider', async () => {
       await waitFor(() => {
         screen.getByDisplayValue('mockproc');
       });
@@ -350,7 +350,8 @@ describe('ProctoredExamSettings', () => {
         expect(screen.queryByTestId('escalationEmail')).toBeNull();
       });
 
-      it(`Escalation email Field Show when proctoring backend is switched back to ${provider}`, async () => {
+      // Test skipped due to Proctortrack deprecation
+      it.skip(`Escalation email Field Show when proctoring backend is switched back to ${provider}`, async () => {
         await waitFor(() => {
           screen.getByDisplayValue('proctortrack');
         });
@@ -607,6 +608,7 @@ describe('ProctoredExamSettings', () => {
       expect(submitButton).toHaveAttribute('disabled');
     });
 
+    // Test skipped due to Proctortrack deprecation
     it.skip('Makes API call successfully with proctoring_escalation_email if proctortrack', async () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
       // Make a change to the provider to proctortrack and set the email
@@ -864,8 +866,8 @@ describe('ProctoredExamSettings', () => {
       });
     });
 
+    // Test skipped due to Proctortrack deprecation
     it.skip('Include Zendesk ticket in post request if user is not an admin', async () => {
-      // Test skipped as proctortrack provider is being deprecated from the platform
       // use non-admin user for test
       const isAdmin = false;
       setupApp(isAdmin);

From e1f198c6479bfe78ff0d12a3f8ffb32e843e94fd Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Mon, 6 Oct 2025 10:49:00 +0530
Subject: [PATCH 05/20] chore: Skip alert test for invalid proctoring
 escalation email

Updated test to skip due to Proctortrack deprecation and changed selector for escalation email input.
---
 plugins/course-apps/proctoring/Settings.test.jsx | 5 +++--
 1 file changed, 3 insertions(+), 2 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index af6cfe96dc..f5823dcea9 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -251,7 +251,8 @@ describe('ProctoredExamSettings', () => {
         expect(document.activeElement).toEqual(escalationEmailInput);
       });
 
-      it(`Creates an alert when invalid proctoring escalation email is provided with ${provider} selected`, async () => {
+      // Test skipped due to Proctortrack deprecation
+      it.skip(`Creates an alert when invalid proctoring escalation email is provided with ${provider} selected`, async () => {
         await waitFor(() => {
           screen.getByDisplayValue('proctortrack');
         });
@@ -259,7 +260,7 @@ describe('ProctoredExamSettings', () => {
         const selectElement = screen.getByDisplayValue('proctortrack');
         fireEvent.change(selectElement, { target: { value: provider } });
 
-        const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
+        const selectEscalationEmailElement = screen.getByTestId('escalationEmail');
         fireEvent.change(selectEscalationEmailElement, { target: { value: 'foo.bar' } });
         const proctoringForm = screen.getByTestId('proctoringForm');
         fireEvent.submit(proctoringForm);

From be5045062ecd81b87f37322b1c6bd58767611051 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Mon, 6 Oct 2025 11:03:54 +0530
Subject: [PATCH 06/20] chore: Update test to select escalation email by
 display value

---
 plugins/course-apps/proctoring/Settings.test.jsx | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index f5823dcea9..51e8024e95 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -260,7 +260,7 @@ describe('ProctoredExamSettings', () => {
         const selectElement = screen.getByDisplayValue('proctortrack');
         fireEvent.change(selectElement, { target: { value: provider } });
 
-        const selectEscalationEmailElement = screen.getByTestId('escalationEmail');
+        const selectEscalationEmailElement = screen.getByDisplayValue('test@example.com');
         fireEvent.change(selectEscalationEmailElement, { target: { value: 'foo.bar' } });
         const proctoringForm = screen.getByTestId('proctoringForm');
         fireEvent.submit(proctoringForm);

From 9942e167ea306be90f1f73509b46f408c1839ef1 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Mon, 6 Oct 2025 11:52:46 +0530
Subject: [PATCH 07/20] chore: Remove deprecated Proctortrack tests from
 Settings.test.jsx

Removed tests related to Proctortrack due to its deprecation.
---
 .../course-apps/proctoring/Settings.test.jsx  | 43 -------------------
 1 file changed, 43 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 51e8024e95..006eb1298a 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -105,17 +105,6 @@ describe('ProctoredExamSettings', () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
     });
 
-    // Test skipped due to Proctortrack deprecation
-    it.skip('Updates Zendesk ticket field if proctortrack is provider', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('mockproc');
-      });
-      const selectElement = screen.getByDisplayValue('mockproc');
-      fireEvent.change(selectElement, { target: { value: 'proctortrack' } });
-      const zendeskTicketInput = screen.getByTestId('createZendeskTicketsNo');
-      expect(zendeskTicketInput.checked).toEqual(true);
-    });
-
     it('Updates Zendesk ticket field if software_secure is provider', async () => {
       await waitFor(() => {
         screen.getByDisplayValue('mockproc');
@@ -609,38 +598,6 @@ describe('ProctoredExamSettings', () => {
       expect(submitButton).toHaveAttribute('disabled');
     });
 
-    // Test skipped due to Proctortrack deprecation
-    it.skip('Makes API call successfully with proctoring_escalation_email if proctortrack', async () => {
-      await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
-      // Make a change to the provider to proctortrack and set the email
-      const selectElement = screen.getByDisplayValue('mockproc');
-      fireEvent.change(selectElement, { target: { value: 'proctortrack' } });
-      const escalationEmail = screen.getByTestId('escalationEmail');
-      expect(escalationEmail.value).toEqual('test@example.com');
-      fireEvent.change(escalationEmail, { target: { value: 'proctortrack@example.com' } });
-      expect(escalationEmail.value).toEqual('proctortrack@example.com');
-      const submitButton = screen.getByTestId('submissionButton');
-      fireEvent.click(submitButton);
-      expect(axiosMock.history.post.length).toBe(1);
-      expect(JSON.parse(axiosMock.history.post[0].data)).toEqual({
-        proctored_exam_settings: {
-          enable_proctored_exams: true,
-          allow_proctoring_opt_out: false,
-          proctoring_provider: 'proctortrack',
-          proctoring_escalation_email: 'proctortrack@example.com',
-          create_zendesk_tickets: false,
-        },
-      });
-
-      await waitFor(() => {
-        const errorAlert = screen.getByTestId('saveSuccess');
-        expect(errorAlert.textContent).toEqual(
-          expect.stringContaining('Proctored exam settings saved successfully.'),
-        );
-        expect(document.activeElement).toEqual(errorAlert);
-      });
-    });
-
     it('Makes API call successfully without proctoring_escalation_email if not proctortrack', async () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
 

From 60af877d64341357176b7dde4f320b8f0555a57a Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Tue, 7 Oct 2025 10:33:55 +0000
Subject: [PATCH 08/20] feat: remove Create Zendesk Tickets for suspicious
 attempts setting from Proctored Exam Settings

---
 plugins/course-apps/proctoring/Settings.jsx   | 29 +---------
 .../course-apps/proctoring/Settings.test.jsx  | 58 +------------------
 plugins/course-apps/proctoring/messages.js    |  5 --
 3 files changed, 4 insertions(+), 88 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.jsx b/plugins/course-apps/proctoring/Settings.jsx
index e6301bf983..5cce6f5453 100644
--- a/plugins/course-apps/proctoring/Settings.jsx
+++ b/plugins/course-apps/proctoring/Settings.jsx
@@ -32,7 +32,6 @@ const ProctoringSettings = ({ onClose }) => {
     proctoringProvider: false,
     escalationEmail: '',
     allowOptingOut: false,
-    createZendeskTickets: false,
   };
   const [formValues, setFormValues] = useState(initialFormValues);
   const [loading, setLoading] = useState(true);
@@ -78,14 +77,14 @@ const ProctoringSettings = ({ onClose }) => {
     const value = target.type === 'checkbox' ? target.checked : target.value;
     const { name } = target;
 
-    if (['allowOptingOut', 'createZendeskTickets'].includes(name)) {
+    if (['allowOptingOut'].includes(name)) {
       // Form.Radio expects string values, so convert back to a boolean here
       setFormValues({ ...formValues, [name]: value === 'true' });
     } else if (name === 'proctoringProvider') {
       const newFormValues = { ...formValues, proctoringProvider: value };
 
       if (value === 'software_secure') {
-        setFormValues({ ...newFormValues, createZendeskTickets: true });
+        setFormValues({ ...newFormValues });
         setShowEscalationEmail(false);
       } else if (isLtiProvider(value)) {
         setFormValues(newFormValues);
@@ -113,7 +112,6 @@ const ProctoringSettings = ({ onClose }) => {
         enable_proctored_exams: formValues.enableProctoredExams,
         // lti providers are managed outside edx-platform, lti_external indicates this
         proctoring_provider: isLtiProviderSelected ? 'lti_external' : selectedProvider,
-        create_zendesk_tickets: formValues.createZendeskTickets,
       },
     };
     if (isEdxStaff) {
@@ -384,29 +382,6 @@ const ProctoringSettings = ({ onClose }) => {
             </Form.Group>
           </fieldset>
         )}
-
-        {/* CREATE ZENDESK TICKETS */}
-        { isEdxStaff && formValues.enableProctoredExams && !isLtiProviderSelected && (
-          <fieldset aria-describedby="createZendeskTicketsText">
-            <Form.Group controlId="formCreateZendeskTickets">
-              <Form.Label as="legend" className="font-weight-bold">
-                {intl.formatMessage(messages['authoring.proctoring.createzendesk.label'])}
-              </Form.Label>
-              <Form.RadioSet
-                name="createZendeskTickets"
-                value={formValues.createZendeskTickets.toString()}
-                onChange={handleChange}
-              >
-                <Form.Radio value="true" data-testid="createZendeskTicketsYes">
-                  {intl.formatMessage(messages['authoring.proctoring.yes'])}
-                </Form.Radio>
-                <Form.Radio value="false" data-testid="createZendeskTicketsNo">
-                  {intl.formatMessage(messages['authoring.proctoring.no'])}
-                </Form.Radio>
-              </Form.RadioSet>
-            </Form.Group>
-          </fieldset>
-        )}
       </>
     );
   }
diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 006eb1298a..8aad9c9004 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -105,26 +105,6 @@ describe('ProctoredExamSettings', () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
     });
 
-    it('Updates Zendesk ticket field if software_secure is provider', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('mockproc');
-      });
-      const selectElement = screen.getByDisplayValue('mockproc');
-      fireEvent.change(selectElement, { target: { value: 'software_secure' } });
-      const zendeskTicketInput = screen.getByTestId('createZendeskTicketsYes');
-      expect(zendeskTicketInput.checked).toEqual(true);
-    });
-
-    it('Does not update zendesk ticket field for any other provider', async () => {
-      await waitFor(() => {
-        screen.getByDisplayValue('mockproc');
-      });
-      const selectElement = screen.getByDisplayValue('mockproc');
-      fireEvent.change(selectElement, { target: { value: 'mockproc' } });
-      const zendeskTicketInput = screen.getByTestId('createZendeskTicketsYes');
-      expect(zendeskTicketInput.checked).toEqual(true);
-    });
-
     it('Hides all other fields when enabledProctorExam is false when first loaded', async () => {
       cleanup();
       // Overrides the handler defined in beforeEach.
@@ -151,8 +131,6 @@ describe('ProctoredExamSettings', () => {
       expect(screen.queryByText('Allow Opting Out of Proctored Exams')).toBeNull();
       expect(screen.queryByDisplayValue('mockproc')).toBeNull();
       expect(screen.queryByTestId('escalationEmail')).toBeNull();
-      expect(screen.queryByTestId('createZendeskTicketsYes')).toBeNull();
-      expect(screen.queryByTestId('createZendeskTicketsNo')).toBeNull();
     });
 
     it('Hides all other fields when enableProctoredExams toggled to false', async () => {
@@ -162,8 +140,6 @@ describe('ProctoredExamSettings', () => {
       expect(screen.queryByText('Allow opting out of proctored exams')).toBeDefined();
       expect(screen.queryByDisplayValue('mockproc')).toBeDefined();
       expect(screen.queryByTestId('escalationEmail')).toBeDefined();
-      expect(screen.queryByTestId('createZendeskTicketsYes')).toBeDefined();
-      expect(screen.queryByTestId('createZendeskTicketsNo')).toBeDefined();
 
       let enabledProctoredExamCheck = screen.getAllByLabelText('Proctored exams', { exact: false })[0];
       expect(enabledProctoredExamCheck.checked).toEqual(true);
@@ -173,8 +149,6 @@ describe('ProctoredExamSettings', () => {
       expect(screen.queryByText('Allow opting out of proctored exams')).toBeNull();
       expect(screen.queryByDisplayValue('mockproc')).toBeNull();
       expect(screen.queryByTestId('escalationEmail')).toBeNull();
-      expect(screen.queryByTestId('createZendeskTicketsYes')).toBeNull();
-      expect(screen.queryByTestId('createZendeskTicketsNo')).toBeNull();
     });
 
     it('Hides unsupported fields when lti provider is selected', async () => {
@@ -519,18 +493,16 @@ describe('ProctoredExamSettings', () => {
   });
 
   describe('Toggles field visibility based on user permissions', () => {
-    it('Hides opting out and zendesk tickets for non edX staff', async () => {
+    it('Hides opting out for non edX staff', async () => {
       setupApp(false);
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
       expect(screen.queryByTestId('allowOptingOutYes')).toBeNull();
-      expect(screen.queryByTestId('createZendeskTicketsYes')).toBeNull();
     });
 
-    it('Shows opting out and zendesk tickets for edX staff', async () => {
+    it('Shows opting out for edX staff', async () => {
       setupApp(true);
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
       expect(screen.queryByTestId('allowOptingOutYes')).not.toBeNull();
-      expect(screen.queryByTestId('createZendeskTicketsYes')).not.toBeNull();
     });
   });
 
@@ -653,7 +625,6 @@ describe('ProctoredExamSettings', () => {
           enable_proctored_exams: true,
           allow_proctoring_opt_out: false,
           proctoring_provider: 'lti_external',
-          create_zendesk_tickets: true,
         },
       });
 
@@ -705,7 +676,6 @@ describe('ProctoredExamSettings', () => {
           allow_proctoring_opt_out: false,
           proctoring_provider: 'mockproc',
           proctoring_escalation_email: 'test@example.com',
-          create_zendesk_tickets: true,
         },
         available_proctoring_providers: ['software_secure', 'proctortrack', 'mockproc'],
         course_start_date: '2070-01-01T00:00:00Z',
@@ -723,7 +693,6 @@ describe('ProctoredExamSettings', () => {
           enable_proctored_exams: true,
           allow_proctoring_opt_out: false,
           proctoring_provider: 'mockproc',
-          create_zendesk_tickets: true,
         },
       });
 
@@ -823,28 +792,5 @@ describe('ProctoredExamSettings', () => {
         expect(document.activeElement).toEqual(successAlert);
       });
     });
-
-    // Test skipped due to Proctortrack deprecation
-    it.skip('Include Zendesk ticket in post request if user is not an admin', async () => {
-      // use non-admin user for test
-      const isAdmin = false;
-      setupApp(isAdmin);
-
-      await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
-      // Make a change to the proctoring provider
-      const selectElement = screen.getByDisplayValue('mockproc');
-      fireEvent.change(selectElement, { target: { value: 'proctortrack' } });
-      const submitButton = screen.getByTestId('submissionButton');
-      fireEvent.click(submitButton);
-      expect(axiosMock.history.post.length).toBe(1);
-      expect(JSON.parse(axiosMock.history.post[0].data)).toEqual({
-        proctored_exam_settings: {
-          enable_proctored_exams: true,
-          proctoring_provider: 'proctortrack',
-          proctoring_escalation_email: 'test@example.com',
-          create_zendesk_tickets: false,
-        },
-      });
-    });
   });
 });
diff --git a/plugins/course-apps/proctoring/messages.js b/plugins/course-apps/proctoring/messages.js
index b5192c1fea..ed4d652fb3 100644
--- a/plugins/course-apps/proctoring/messages.js
+++ b/plugins/course-apps/proctoring/messages.js
@@ -81,11 +81,6 @@ const messages = defineMessages({
     defaultMessage: 'Allow learners to opt out of proctoring on proctored exams',
     description: 'Label for radio selection allowing proctored exam opt out',
   },
-  'authoring.proctoring.createzendesk.label': {
-    id: 'authoring.proctoring.createzendesk.label',
-    defaultMessage: 'Create Zendesk tickets for suspicious attempts',
-    description: 'Label for Zendesk ticket creation radio select.',
-  },
   'authoring.proctoring.error.single': {
     id: 'authoring.proctoring.error.single',
     defaultMessage: 'There is 1 error in this form.',

From a7c60e014e6989883dff43413c37a75078904de2 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Tue, 7 Oct 2025 16:25:32 +0530
Subject: [PATCH 09/20] feat: Remove create_zendesk_tickets from test settings

Removed 'create_zendesk_tickets' from proctored exam settings in tests.
---
 plugins/course-apps/proctoring/Settings.test.jsx | 2 --
 1 file changed, 2 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 8aad9c9004..289a753acd 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -584,7 +584,6 @@ describe('ProctoredExamSettings', () => {
           enable_proctored_exams: true,
           allow_proctoring_opt_out: false,
           proctoring_provider: 'mockproc',
-          create_zendesk_tickets: true,
         },
       });
 
@@ -654,7 +653,6 @@ describe('ProctoredExamSettings', () => {
           enable_proctored_exams: true,
           allow_proctoring_opt_out: false,
           proctoring_provider: 'mockproc',
-          create_zendesk_tickets: true,
         },
       });
 

From c834e8dd92a70b58fea9cbb6da38c48a9a4799af Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 07:15:53 +0530
Subject: [PATCH 10/20] chore: Update proctoring provider logic in Settings.jsx

---
 plugins/course-apps/proctoring/Settings.jsx | 6 ++++--
 1 file changed, 4 insertions(+), 2 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.jsx b/plugins/course-apps/proctoring/Settings.jsx
index 5cce6f5453..5d59462120 100644
--- a/plugins/course-apps/proctoring/Settings.jsx
+++ b/plugins/course-apps/proctoring/Settings.jsx
@@ -82,8 +82,10 @@ const ProctoringSettings = ({ onClose }) => {
       setFormValues({ ...formValues, [name]: value === 'true' });
     } else if (name === 'proctoringProvider') {
       const newFormValues = { ...formValues, proctoringProvider: value };
-
-      if (value === 'software_secure') {
+      
+      if (value === 'proctortrack') {
+        setShowEscalationEmail(true);
+      } else if (value === 'software_secure') {
         setFormValues({ ...newFormValues });
         setShowEscalationEmail(false);
       } else if (isLtiProvider(value)) {

From d656b9438292d0a1b61280413ceb9f954d5663d6 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 07:21:41 +0530
Subject: [PATCH 11/20] chore: Update proctoring escalation email tests

---
 .../course-apps/proctoring/Settings.test.jsx  | 34 +++++++++++++++++--
 1 file changed, 32 insertions(+), 2 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 289a753acd..17239e5739 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -214,8 +214,7 @@ describe('ProctoredExamSettings', () => {
         expect(document.activeElement).toEqual(escalationEmailInput);
       });
 
-      // Test skipped due to Proctortrack deprecation
-      it.skip(`Creates an alert when invalid proctoring escalation email is provided with ${provider} selected`, async () => {
+      it.(`Creates an alert when invalid proctoring escalation email is provided with ${provider} selected`, async () => {
         await waitFor(() => {
           screen.getByDisplayValue('proctortrack');
         });
@@ -569,7 +568,38 @@ describe('ProctoredExamSettings', () => {
       submitButton = screen.getByTestId('submissionButton');
       expect(submitButton).toHaveAttribute('disabled');
     });
+    
+    it('Makes API call successfully with proctoring_escalation_email if proctortrack', async () => {
+      await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));Expand commentComment on line L610Code has comments. Press enter to view.
+      // Make a change to the provider to proctortrack and set the email
+      const selectElement = screen.getByDisplayValue('mockproc');
+      fireEvent.change(selectElement, { target: { value: 'proctortrack' } });
+      const escalationEmail = screen.getByTestId('escalationEmail');
+      expect(escalationEmail.value).toEqual('test@example.com');
+      fireEvent.change(escalationEmail, { target: { value: 'proctortrack@example.com' } });
+      expect(escalationEmail.value).toEqual('proctortrack@example.com');
+      const submitButton = screen.getByTestId('submissionButton');
+      fireEvent.click(submitButton);
+      expect(axiosMock.history.post.length).toBe(1);
+      expect(JSON.parse(axiosMock.history.post[0].data)).toEqual({
+        proctored_exam_settings: {
+          enable_proctored_exams: true,
+          allow_proctoring_opt_out: false,
+          proctoring_provider: 'proctortrack',
+          proctoring_escalation_email: 'proctortrack@example.com',
+          create_zendesk_tickets: false,
+        },
+      });
 
+      await waitFor(() => {
+        const errorAlert = screen.getByTestId('saveSuccess');
+        expect(errorAlert.textContent).toEqual(
+          expect.stringContaining('Proctored exam settings saved successfully.'),
+        );
+        expect(document.activeElement).toEqual(errorAlert);
+      });
+    });
+    
     it('Makes API call successfully without proctoring_escalation_email if not proctortrack', async () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
 

From 5cd57ddc1fb94be7302fc7ab5f4199631d837e76 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 07:24:03 +0530
Subject: [PATCH 12/20] chore: Fix indentation in proctoring settings test

---
 plugins/course-apps/proctoring/Settings.test.jsx | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 17239e5739..7e34424608 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -570,7 +570,7 @@ describe('ProctoredExamSettings', () => {
     });
     
     it('Makes API call successfully with proctoring_escalation_email if proctortrack', async () => {
-      await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));Expand commentComment on line L610Code has comments. Press enter to view.
+      await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
       // Make a change to the provider to proctortrack and set the email
       const selectElement = screen.getByDisplayValue('mockproc');
       fireEvent.change(selectElement, { target: { value: 'proctortrack' } });

From fa576c897f4363900f96142178e073d58d5df854 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 07:31:48 +0530
Subject: [PATCH 13/20] chore: Refactor proctoring provider handling in
 Settings

---
 plugins/course-apps/proctoring/Settings.jsx | 1 -
 1 file changed, 1 deletion(-)

diff --git a/plugins/course-apps/proctoring/Settings.jsx b/plugins/course-apps/proctoring/Settings.jsx
index 5d59462120..0ffb8701d9 100644
--- a/plugins/course-apps/proctoring/Settings.jsx
+++ b/plugins/course-apps/proctoring/Settings.jsx
@@ -82,7 +82,6 @@ const ProctoringSettings = ({ onClose }) => {
       setFormValues({ ...formValues, [name]: value === 'true' });
     } else if (name === 'proctoringProvider') {
       const newFormValues = { ...formValues, proctoringProvider: value };
-      
       if (value === 'proctortrack') {
         setShowEscalationEmail(true);
       } else if (value === 'software_secure') {

From 9ecc0eff1ef7a6e1eb3ca9689fef3d1d7b6d6ee2 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 07:38:06 +0530
Subject: [PATCH 14/20] chore: Fix test case description formatting for
 proctoring

---
 plugins/course-apps/proctoring/Settings.test.jsx | 2 +-
 1 file changed, 1 insertion(+), 1 deletion(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 7e34424608..3f7d61ccfa 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -214,7 +214,7 @@ describe('ProctoredExamSettings', () => {
         expect(document.activeElement).toEqual(escalationEmailInput);
       });
 
-      it.(`Creates an alert when invalid proctoring escalation email is provided with ${provider} selected`, async () => {
+      it(`Creates an alert when invalid proctoring escalation email is provided with ${provider} selected`, async () => {
         await waitFor(() => {
           screen.getByDisplayValue('proctortrack');
         });

From 2a65c9633f69485b08dc692f7a14bf480c3090f2 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 07:57:12 +0530
Subject: [PATCH 15/20] chore: Remove unnecessary whitespace in
 Settings.test.jsx

---
 plugins/course-apps/proctoring/Settings.test.jsx | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 3f7d61ccfa..de6e27e02c 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -568,7 +568,7 @@ describe('ProctoredExamSettings', () => {
       submitButton = screen.getByTestId('submissionButton');
       expect(submitButton).toHaveAttribute('disabled');
     });
-    
+
     it('Makes API call successfully with proctoring_escalation_email if proctortrack', async () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
       // Make a change to the provider to proctortrack and set the email
@@ -599,7 +599,7 @@ describe('ProctoredExamSettings', () => {
         expect(document.activeElement).toEqual(errorAlert);
       });
     });
-    
+
     it('Makes API call successfully without proctoring_escalation_email if not proctortrack', async () => {
       await act(async () => render(intlWrapper(<IntlProctoredExamSettings {...defaultProps} />)));
 

From 1af31bb4bad472f01a7be7f6001e89826d64b8a6 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 08:17:00 +0530
Subject: [PATCH 16/20] chore: Remove create_zendesk_tickets from settings test

Removed the 'create_zendesk_tickets' property from the settings object in the test.
---
 plugins/course-apps/proctoring/Settings.test.jsx | 1 -
 1 file changed, 1 deletion(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index de6e27e02c..283e494434 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -587,7 +587,6 @@ describe('ProctoredExamSettings', () => {
           allow_proctoring_opt_out: false,
           proctoring_provider: 'proctortrack',
           proctoring_escalation_email: 'proctortrack@example.com',
-          create_zendesk_tickets: false,
         },
       });
 

From 31e9e7cb8e24f79f091692ba3089954711eb78af Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 08:38:39 +0530
Subject: [PATCH 17/20] chore: Update proctoring settings handling

Add logic to set form values and show escalation email based on proctoring provider selection.
---
 plugins/course-apps/proctoring/Settings.jsx | 1 +
 1 file changed, 1 insertion(+)

diff --git a/plugins/course-apps/proctoring/Settings.jsx b/plugins/course-apps/proctoring/Settings.jsx
index 0ffb8701d9..8725a1d685 100644
--- a/plugins/course-apps/proctoring/Settings.jsx
+++ b/plugins/course-apps/proctoring/Settings.jsx
@@ -83,6 +83,7 @@ const ProctoringSettings = ({ onClose }) => {
     } else if (name === 'proctoringProvider') {
       const newFormValues = { ...formValues, proctoringProvider: value };
       if (value === 'proctortrack') {
+        setFormValues(newFormValues);
         setShowEscalationEmail(true);
       } else if (value === 'software_secure') {
         setFormValues({ ...newFormValues });

From 92b980798a6de4e3b8737f9127a18f50ff5a569a Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 12:24:03 +0530
Subject: [PATCH 18/20] chore: Enable test for escalation email field
 visibility

---
 plugins/course-apps/proctoring/Settings.test.jsx | 4 ++--
 1 file changed, 2 insertions(+), 2 deletions(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 283e494434..3da7f7147e 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -313,8 +313,8 @@ describe('ProctoredExamSettings', () => {
         expect(screen.queryByTestId('escalationEmail')).toBeNull();
       });
 
-      // Test skipped due to Proctortrack deprecation
-      it.skip(`Escalation email Field Show when proctoring backend is switched back to ${provider}`, async () => {
+      
+      it(`Escalation email Field Show when proctoring backend is switched back to ${provider}`, async () => {
         await waitFor(() => {
           screen.getByDisplayValue('proctortrack');
         });

From a1ea9dcc61b8ab6ae770e6d5080e24ad984246ed Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Wed, 8 Oct 2025 12:28:25 +0530
Subject: [PATCH 19/20] chore: Remove unnecessary blank line in
 Settings.test.jsx

---
 plugins/course-apps/proctoring/Settings.test.jsx | 1 -
 1 file changed, 1 deletion(-)

diff --git a/plugins/course-apps/proctoring/Settings.test.jsx b/plugins/course-apps/proctoring/Settings.test.jsx
index 3da7f7147e..30a2f25057 100644
--- a/plugins/course-apps/proctoring/Settings.test.jsx
+++ b/plugins/course-apps/proctoring/Settings.test.jsx
@@ -313,7 +313,6 @@ describe('ProctoredExamSettings', () => {
         expect(screen.queryByTestId('escalationEmail')).toBeNull();
       });
 
-      
       it(`Escalation email Field Show when proctoring backend is switched back to ${provider}`, async () => {
         await waitFor(() => {
           screen.getByDisplayValue('proctortrack');

From af03a5f0f82c1a68f677eb7ee9e28e081c5439d1 Mon Sep 17 00:00:00 2001
From: Santhosh Kumar <skumar4-apphelix@2u.com>
Date: Mon, 13 Oct 2025 10:43:15 +0530
Subject: [PATCH 20/20] feat: Remove createZendeskTickets from settings

Removed createZendeskTickets from form values.
---
 plugins/course-apps/proctoring/Settings.jsx | 1 -
 1 file changed, 1 deletion(-)

diff --git a/plugins/course-apps/proctoring/Settings.jsx b/plugins/course-apps/proctoring/Settings.jsx
index 8725a1d685..9a4a1329dc 100644
--- a/plugins/course-apps/proctoring/Settings.jsx
+++ b/plugins/course-apps/proctoring/Settings.jsx
@@ -544,7 +544,6 @@ const ProctoringSettings = ({ onClose }) => {
             proctoringProvider: selectedProvider,
             enableProctoredExams: proctoredExamSettings.enable_proctored_exams,
             allowOptingOut: proctoredExamSettings.allow_proctoring_opt_out,
-            createZendeskTickets: proctoredExamSettings.create_zendesk_tickets,
             // The backend API may return null for the proctoringEscalationEmail value, which is the default.
             // In order to keep our email input component controlled, we use the empty string as the default
             // and perform this conversion during GETs and POSTs.