Question SAML Error

[chanaka-jostle]

Hello,

I configured our tool to authenticate with Okta via SAML . If I log in from our tool with SAML it functions correctly and takes me to Okta to sign in, then allows me into tool after authenticating. However, If I initiate the process from Okta by clicking the app I setup, it doesn't work. I see "ERROR social u''. in the log . Would you know what would causes this error? This is not an issue with Okta as I reviewed this with their support.

Thanks