Chat Support Form on "Get Help" Page Fails Silently When Fields Are Incomplete #774
Description
Describe the bug
On the "Get Help" page in the web app, if a user attempts to submit the chat support form without filling all required fields and presses the Send button, the app does not display any response or validation message. The form remains static, leaving the user unaware of what went wrong.
To Reproduce
Steps to reproduce the behavior:
Open the web app
Navigate to the "Get Help" page
Fill only some of the required fields in the chat support form
Click on the Send button
Observe that nothing happens—no error or feedback message is displayed
Expected behavior
If any required field is left empty, the form should display a clear validation message indicating which field(s) need to be completed. The user should not be able to proceed without addressing those fields.
Screenshots
ScreenRecording_06-17-2025.14-42-58_1.MP4
Desktop (please complete the following information):
OS: Windows 11
Browser: Chrome
Additional context
Lack of proper validation feedback may lead to user frustration and failed support requests. A simple validation mechanism with visual cues (e.g., red borders, inline messages) can greatly improve the experience.