OMEMO is not working

[exil0867]

I am unable to start encrypted chats, it keeps loading forever.

Console log:

Strophe log: [xabber.min.js:29:540991](https://web.xabber.com/dist/xabber.min.js?v2.3.2)
getMyDevices/</<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:1020719
getDevicesNode/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:656596
sendIQ/d<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:608954
run@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:604375
_dataRecv/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:612690
forEachChild@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:596060
_dataRecv@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:612541
_onMessage@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:641636
EventHandlerNonNull*_connect_cb_wrapper@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:639081
EventHandlerNonNull*_connect@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:637545
connect@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:607088
connect@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:542077
connect@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:568104
start@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:562379
v/e[t]<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75025
w.before/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:27010
A@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75467
b@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75315
m@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:73267
p.trigger@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75209
initialize/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:562175
A@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75523
b@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75315
m@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:73267
p.trigger@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75209
get_settings@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:516504
start@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:522168
c@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:25909
Deferred/then/s/</l<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:26224
setTimeout handler*Deferred/then/s/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:26437
i@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:24140
add@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:24443
Deferred/then/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:26554
Deferred@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:26962
then@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:26471
@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:1001798
v/e[t]<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75025
w.before/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:27010
A@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75467
b@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75315
m@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:73267
p.trigger@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:75209
start/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:445994
i@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:24140
fireWith@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:24913
Deferred/</o[t[0]]@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:26877
configure/</</<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:448318
i@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:24140
fireWith@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:24913
Deferred/</o[t[0]]@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:26877
setUpPushNotifications/</</<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:449706
promise callback*setUpPushNotifications/</<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:449647
promise callback*setUpPushNotifications/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:449608
promise callback*setUpPushNotifications@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:449493
configure/</<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:448262
i@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:24140
add@https://web.xabber.com/dist/xabber.min.js?v2.3.2:13:24443
configure/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:448155
promise callback*configure@https://web.xabber.com/dist/xabber.min.js?v2.3.2:29:446173
@https://web.xabber.com/:18:20
execCb@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:12933
check@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:6709
enable@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:9414
init@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:5770
newContext/makeRequire/s/<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:11297
setTimeout handler*req.nextTick<@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:14971
s@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:11236
requirejs@https://web.xabber.com/dist/xabber.min.js?v2.3.2:4:14834
@https://web.xabber.com/:17:16
[xabber.min.js:29:541021](https://web.xabber.com/dist/xabber.min.js?v2.3.2)
Strophe log: [xabber.min.js:29:540991](https://web.xabber.com/dist/xabber.min.js?v2.3.2)
error: undefined https://web.xabber.com/dist/xabber.min.js?v2.3.2:29 - TypeError: this._dfd_own_devices is undefined [xabber.min.js:29:541021](https://web.xabber.com/dist/xabber.min.js?v2.3.2)
Strophe log: [xabber.min.js:29:540991](https://web.xabber.com/dist/xabber.min.js?v2.3.2)
Removing Strophe handlers due to uncaught exception: this._dfd_own_devices is undefined

FYI, I am not using a XMPP account from xabber.com.

[Shoker174]

Master version hasn't been updated a long time ago, your error comes from incorrectly working error handler for requesting own omemo devices, that was fixed in develop version.

Try logging from this url https://web.xabber.com/develop , and send logs from console for this error you are receiving when requesting own omemo devices, so we can guide you forward with this issue.