A comprehensive, production-ready, and extensible MCP (Model Context Protocol) server for interacting with a ServiceNow instance. This package provides a rich set of pre-built tools for managing nearly every aspect of ITSM, ITOM, and App Dev within ServiceNow, all callable via a simple, unified interface.
It allows developers and automation engineers to build powerful client applications, scripts, and AI agents that can perform complex, multi-step operations in ServiceNow without needing to handle the intricacies of the REST API directly.
- Extensive Tool Library: Over 60 pre-built tools covering Incidents, Changes, Users, Service Catalog, Projects, and much more.
- Modular and Organized: Tools are logically grouped into modules for clarity and extensibility.
- Production-Ready: All tools include robust input validation and clear schemas powered by Pydantic.
- Easy to Use: Packaged as a standard Python library and installable via
pip. - Self-Documenting: A built-in CLI allows you to list all available tools directly from your terminal.
- Claude Desktop Integration: Seamlessly integrates with Claude Desktop for AI-powered ServiceNow automation.
The server supports basic authentication with ServiceNow. Make sure your API user has the necessary roles and permissions for the operations you want to perform:
- itil: Basic ITSM operations (incidents, changes, requests)
- catalog_admin: Service catalog management
- user_admin: User and group management
- admin: Full administrative access
ServiceNow enforces rate limits on API calls. The server includes built-in retry logic with exponential backoff to handle temporary rate limit errors gracefully.
This project is licensed under the MIT License - see the LICENSE file for details.
- Initial release with 60+ tools
- Support for ITSM, ITOM, and App Dev operations
- Complete documentation and examples