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Copilot AI commented Sep 11, 2025

This PR adds a new dedicated page covering feedback collection and user testing methodologies for Document Assembly Line interviews, addressing the need for expanded user testing information beyond the existing project management content.

What's New

New page: docs/get_started/feedback_and_testing.md provides comprehensive guidance on:

  • Types of Feedback: Detailed coverage of internal (preliminary) feedback and external feedback processes, including best practices and sample email templates
  • User Testing Methodologies: Complete workflow from planning to analysis, with structured 4-phase testing sessions and realistic sample scenarios for family law, housing, and benefits cases
  • Technical Feedback Tools: Integration with Document Assembly Line feedback collection tools and analytics approaches
  • Implementation Resources: Ready-to-use templates, questionnaires, consent forms, and a 3-phase improvement roadmap

Key Features

The page includes practical, actionable content such as:

  • Step-by-step user testing process with timing guidelines (45-60 minute sessions)
  • Sample test scenarios: "You are divorced and your ex-spouse hasn't been paying child support regularly..."
  • Analysis framework with common findings/solutions table
  • Templates for recruiting participants and conducting sessions
  • Guidance on setting up ongoing testing panels

Integration

  • Added to sidebar navigation under "Interview projects" section after "Project management"
  • Complements existing project management feedback section without duplication
  • References and links to existing GithubFeedbackForm documentation
  • Maintains consistency with Document Assembly Line approach and terminology

This addresses community feedback about the lack of user testing information while providing a comprehensive resource for building more effective legal access tools.

Fixes #462.


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Co-authored-by: nonprofittechy <7645641+nonprofittechy@users.noreply.github.com>
@nonprofittechy nonprofittechy marked this pull request as ready for review September 11, 2025 00:37
Copilot AI changed the title [WIP] Add a feedback and testing/user testing page or section Add comprehensive feedback and user testing page Sep 11, 2025
Copilot finished work on behalf of nonprofittechy September 11, 2025 00:39
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This is actually a pretty good starting point. Want to slow down and make sure all of the references are exactly correct. E.g., the thumbs up/down widget is per interview, not per-page.

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Add a feedback and testing/user testing page or section

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