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Security: kovendhan5/Helpdesk-Ticketing-System

Security

SECURITY.md

Security Policy

Supported Versions

Version Supported
2.0.x
1.0.x

Reporting a Vulnerability

If you discover a security vulnerability within this project, please send an email to the project maintainers. All security vulnerabilities will be promptly addressed.

Please do not report security vulnerabilities through public GitHub issues.

Security Measures

This project implements the following security measures:

Authentication & Authorization

  • JWT-based authentication with configurable expiry
  • Role-based access control (admin/user)
  • Password strength validation
  • Session management with timeout controls
  • Account lockout after failed attempts

Input Security

  • Input sanitization and validation
  • SQL injection prevention (parameterized queries)
  • XSS protection via security headers
  • CSRF token support
  • Request size and timeout limits

Network Security

  • CORS protection with configurable origins
  • Security headers (HSTS, CSP, X-Frame-Options)
  • Rate limiting to prevent abuse
  • API versioning support
  • Request/response validation

Container Security

  • Non-root user containers
  • Read-only root filesystem where possible
  • Minimal base images
  • Security context constraints
  • No unnecessary capabilities

Monitoring & Logging

  • Security event logging
  • Failed login attempt tracking
  • Rate limiting monitoring
  • Intrusion detection patterns
  • Real-time security monitoring

Security Configuration

Environment Variables

Ensure the following environment variables are properly configured:

# JWT Configuration (required)
JWT_SECRET=your-secure-secret-key-at-least-32-characters-long
JWT_EXPIRY=1h

# Database Security
DB_PASSWORD=your-secure-database-password
POSTGRES_PASSWORD=your-secure-database-password

# Application Security
NODE_ENV=production
RATE_LIMIT_MAX=100
CORS_ORIGIN=https://your-frontend-domain.com

# Security Features
SECURITY_MONITORING=true
INTRUSION_DETECTION=true
LOG_SECURITY_EVENTS=true

Docker Security

  • Containers run as non-root users
  • Read-only root filesystem implemented
  • Security options configured:
    • no-new-privileges:true
    • apparmor:docker-default
  • Capabilities dropped and minimal privileges
  • Resource limits enforced

Security Checklist

Before Deployment:

  • Update all dependencies to latest secure versions
  • Scan for known vulnerabilities (npm audit)
  • Verify environment configuration
  • Test authentication and authorization flows
  • Validate input sanitization works
  • Check rate limiting is effective
  • Verify HTTPS configuration
  • Review and test security headers
  • Validate CORS configuration
  • Test container security settings

Production Security:

  • Use strong, unique passwords for all services
  • Enable HTTPS with valid SSL certificates
  • Configure proper CORS origins
  • Set up monitoring and alerting
  • Regular security updates and patches
  • Backup encryption enabled
  • Log monitoring and retention
  • Incident response procedures documented

Regular Maintenance:

  • Monthly dependency updates
  • Quarterly security audits
  • Regular penetration testing
  • Security log reviews
  • Access control reviews
  • Backup and recovery testing

Security Features in Detail

Rate Limiting

  • Login attempts: 5 per 15 minutes
  • API requests: 100 per 15 minutes
  • Registration: 50 per hour
  • Emergency mode available

Session Management

  • JWT tokens with configurable expiry
  • Session timeout controls
  • Concurrent session limits
  • Secure cookie settings

Intrusion Detection

  • SQL injection pattern detection
  • XSS attempt monitoring
  • Suspicious request tracking
  • Automated blocking of malicious IPs

Security Headers

  • X-Frame-Options: DENY
  • X-Content-Type-Options: nosniff
  • Strict-Transport-Security enabled
  • Content-Security-Policy configured
  • Referrer-Policy: strict-origin-when-cross-origin

Incident Response

In Case of Security Incident:

  1. Immediate Actions:

    • Run incident response script: ./incident-response.bat
    • Document the incident details
    • Assess the scope and impact
  2. Containment:

    • Isolate affected systems if necessary
    • Apply emergency rate limiting
    • Block malicious IPs or patterns
  3. Investigation:

    • Review security logs
    • Analyze attack vectors
    • Identify compromised data/systems
  4. Recovery:

    • Apply security patches
    • Reset credentials if compromised
    • Restore from clean backups if needed
  5. Follow-up:

    • Update security measures
    • Conduct lessons learned session
    • Update incident response procedures

Security Tools and Scripts

The project includes several security tools:

  • ./security-monitor.bat - Real-time security monitoring
  • ./security-audit.bat - Comprehensive security audit
  • ./incident-response.bat - Emergency response procedures
  • ./advanced-security-hardening.bat - Apply additional security measures
  • ./quick-security-check.bat - Quick security status check

Contact

For security-related questions or concerns:

  • Security Issues: Create a private security advisory on GitHub
  • General Questions: Open a public issue with the security label
  • Urgent Matters: Contact project maintainers directly

References


Last Updated: June 13, 2025
Security Review Date: June 13, 2025
Next Review: July 13, 2025

There aren’t any published security advisories