feat(eco): Adds new RPC method for surfacing externally linked issue summaries #96699

GabeVillalobos · 2025-07-29T21:32:06Z

Backstory

We've wanted to enable Jira multi-region support for a while (#80381), but have been blocked on a couple of different fronts:

Webhooks only dispatch to a single region for simplicity.
There's a context pane in our Jira configuration which surfaces issue data that is region-only, and therefore relies on proxy behavior. This can only be done safely when all integration installs are colocated within a single region.

Jira Context Pane

This is the pane we're populating in Jira with requests to the /issue/<external-issue-key/ URL in control:

Atlassian Docs

Why this change?

This is the first step, of many, to enable Jira multi-region support.

This new RPC is meant to back a new multi-region version of the Jira Issue Context pane, which will now:

Dispatch an RPC to each region containing an installation of the Jira integration identified in the request JWT.
Surface a combined list of issue link summaries, containing a title, date linked, and Issue link specific to the region.

The current pane, as-is, is rather cluttered, and will only get worse once we allow multiple issues from multiple organizations in multiple regions to link to the same ticket. This is meant to back an abbreviated version of the existing preview pane with links to the corresponding issue links.

Checklist for Jira Multi-Region Support (subject to change):

Add new RPC method to surface issue summaries. [We are here]
Implement a new Control-Silo endpoint for Jira to use which will perform region fanouts for issue data.
Change Jira Connect Metadata to use this new endpoint when populating the issue context pane, update the Jira Parser to disallow requests to the region for this.
Update the Jira parser to allow for multi-region installations, gated behind a user feature-flag
Test multi-region installations, ensure that everything is working as expected
Inevitable bug fixes for issue creation, linking
GA multi-region Jira feature flag
Deprecate the old region issue context endpoint and delete it.

codecov · 2025-07-29T21:48:45Z

❌ 22 Tests Failed:

Tests completed	Failed	Passed	Skipped
26806	22	26784	600

View the top 3 failed test(s) by shortest run time

tests.sentry.web.frontend.test_shared_group_details.SharedGroupDetailsTest::test_get_success

Stack Traces | 2.12s run time

#x1B[1m#x1B[.../web/frontend/test_shared_group_details.py#x1B[0m:66: in test_get_success
    response = self.client.get(f"/share/issue/{share.uuid}/", HTTP_HOST=self.org_domain)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:1124: in get
    response = super().get(
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:475: in get
    return self.generic(
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:671: in generic
    return self.request(**r)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:1087: in request
    self.check_exception(response)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:802: in check_exception
    raise exc_value
#x1B[1m#x1B[31m.venv/lib/python3.13.../core/handlers/exception.py#x1B[0m:55: in inner
    response = get_response(request)
#x1B[1m#x1B[31m.venv/lib/python3.13.../core/handlers/base.py#x1B[0m:197: in _get_response
    response = wrapped_callback(request, *callback_args, **callback_kwargs)
#x1B[1m#x1B[31m.venv/lib/python3.13.../views/generic/base.py#x1B[0m:104: in view
    return self.dispatch(request, *args, **kwargs)
#x1B[1m#x1B[.../sentry/silo/base.py#x1B[0m:158: in override
    return original_method(*args, **kwargs)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/utils/decorators.py#x1B[0m:48: in _wrapper
    return bound_method(*args, **kwargs)
#x1B[1m#x1B[31m.venv/lib/python3.13.../views/decorators/csrf.py#x1B[0m:65: in _view_wrapper
    return view_func(request, *args, **kwargs)
#x1B[1m#x1B[.../web/frontend/base.py#x1B[0m:417: in dispatch
    return self.handle(request, *args, **kwargs)
#x1B[1m#x1B[.../web/frontend/react_page.py#x1B[0m:207: in handle
    return self.handle_react(request, **kwargs)
#x1B[1m#x1B[.../web/frontend/react_page.py#x1B[0m:102: in handle_react
    for key, value in self.meta_tags(request, **kwargs).items()
#x1B[1m#x1B[.../web/frontend/shared_group_details.py#x1B[0m:18: in meta_tags
    group = issue_service.get_shared_for_org(slug=org_slug, share_id=share_id)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:354: in remote_method
    return dispatch_remote_call(
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:476: in dispatch_remote_call
    return remote_silo_call.dispatch(use_test_client)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:511: in dispatch
    serial_response = self._send_to_remote_silo(use_test_client)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:582: in _send_to_remote_silo
    self._raise_from_response_status_error(response)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:605: in _raise_from_response_status_error
    raise self._remote_exception(
#x1B[1m#x1B[31mE   sentry.hybridcloud.rpc.service.RpcRemoteException: issue.get_shared_for_org: Error invoking rpc at '.../rpc/issue/get_shared_for_org/': check error logs for more details#x1B[0m

tests.sentry.web.frontend.test_shared_group_details.SharedGroupDetailsTest::test_get_no_subdomain

Stack Traces | 2.24s run time

#x1B[1m#x1B[.../web/frontend/test_shared_group_details.py#x1B[0m:60: in test_get_no_subdomain
    response = self.client.get(f"/share/issue/{share.uuid}/")
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:1124: in get
    response = super().get(
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:475: in get
    return self.generic(
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:671: in generic
    return self.request(**r)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:1087: in request
    self.check_exception(response)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:802: in check_exception
    raise exc_value
#x1B[1m#x1B[31m.venv/lib/python3.13.../core/handlers/exception.py#x1B[0m:55: in inner
    response = get_response(request)
#x1B[1m#x1B[31m.venv/lib/python3.13.../core/handlers/base.py#x1B[0m:197: in _get_response
    response = wrapped_callback(request, *callback_args, **callback_kwargs)
#x1B[1m#x1B[31m.venv/lib/python3.13.../views/generic/base.py#x1B[0m:104: in view
    return self.dispatch(request, *args, **kwargs)
#x1B[1m#x1B[.../sentry/silo/base.py#x1B[0m:158: in override
    return original_method(*args, **kwargs)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/utils/decorators.py#x1B[0m:48: in _wrapper
    return bound_method(*args, **kwargs)
#x1B[1m#x1B[31m.venv/lib/python3.13.../views/decorators/csrf.py#x1B[0m:65: in _view_wrapper
    return view_func(request, *args, **kwargs)
#x1B[1m#x1B[.../web/frontend/base.py#x1B[0m:417: in dispatch
    return self.handle(request, *args, **kwargs)
#x1B[1m#x1B[.../web/frontend/react_page.py#x1B[0m:207: in handle
    return self.handle_react(request, **kwargs)
#x1B[1m#x1B[.../web/frontend/react_page.py#x1B[0m:102: in handle_react
    for key, value in self.meta_tags(request, **kwargs).items()
#x1B[1m#x1B[.../web/frontend/shared_group_details.py#x1B[0m:21: in meta_tags
    group = issue_service.get_shared_for_region(
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:354: in remote_method
    return dispatch_remote_call(
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:476: in dispatch_remote_call
    return remote_silo_call.dispatch(use_test_client)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:511: in dispatch
    serial_response = self._send_to_remote_silo(use_test_client)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:582: in _send_to_remote_silo
    self._raise_from_response_status_error(response)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:605: in _raise_from_response_status_error
    raise self._remote_exception(
#x1B[1m#x1B[31mE   sentry.hybridcloud.rpc.service.RpcRemoteException: issue.get_shared_for_region: Error invoking rpc at '.../rpc/issue/get_shared_for_region/': check error logs for more details#x1B[0m

tests.sentry.web.frontend.test_shared_group_details.SharedGroupDetailsTest::test_get_not_found

Stack Traces | 2.45s run time

#x1B[1m#x1B[.../web/frontend/test_shared_group_details.py#x1B[0m:45: in test_get_not_found
    response = self.client.get(".../share/issue/lolnope/", HTTP_HOST=self.org_domain)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:1124: in get
    response = super().get(
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:475: in get
    return self.generic(
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:671: in generic
    return self.request(**r)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:1087: in request
    self.check_exception(response)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/test/client.py#x1B[0m:802: in check_exception
    raise exc_value
#x1B[1m#x1B[31m.venv/lib/python3.13.../core/handlers/exception.py#x1B[0m:55: in inner
    response = get_response(request)
#x1B[1m#x1B[31m.venv/lib/python3.13.../core/handlers/base.py#x1B[0m:197: in _get_response
    response = wrapped_callback(request, *callback_args, **callback_kwargs)
#x1B[1m#x1B[31m.venv/lib/python3.13.../views/generic/base.py#x1B[0m:104: in view
    return self.dispatch(request, *args, **kwargs)
#x1B[1m#x1B[.../sentry/silo/base.py#x1B[0m:158: in override
    return original_method(*args, **kwargs)
#x1B[1m#x1B[31m.venv/lib/python3.13.../django/utils/decorators.py#x1B[0m:48: in _wrapper
    return bound_method(*args, **kwargs)
#x1B[1m#x1B[31m.venv/lib/python3.13.../views/decorators/csrf.py#x1B[0m:65: in _view_wrapper
    return view_func(request, *args, **kwargs)
#x1B[1m#x1B[.../web/frontend/base.py#x1B[0m:417: in dispatch
    return self.handle(request, *args, **kwargs)
#x1B[1m#x1B[.../web/frontend/react_page.py#x1B[0m:207: in handle
    return self.handle_react(request, **kwargs)
#x1B[1m#x1B[.../web/frontend/react_page.py#x1B[0m:102: in handle_react
    for key, value in self.meta_tags(request, **kwargs).items()
#x1B[1m#x1B[.../web/frontend/shared_group_details.py#x1B[0m:18: in meta_tags
    group = issue_service.get_shared_for_org(slug=org_slug, share_id=share_id)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:354: in remote_method
    return dispatch_remote_call(
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:476: in dispatch_remote_call
    return remote_silo_call.dispatch(use_test_client)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:511: in dispatch
    serial_response = self._send_to_remote_silo(use_test_client)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:582: in _send_to_remote_silo
    self._raise_from_response_status_error(response)
#x1B[1m#x1B[.../hybridcloud/rpc/service.py#x1B[0m:605: in _raise_from_response_status_error
    raise self._remote_exception(
#x1B[1m#x1B[31mE   sentry.hybridcloud.rpc.service.RpcRemoteException: issue.get_shared_for_org: Error invoking rpc at '.../rpc/issue/get_shared_for_org/': check error logs for more details#x1B[0m

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Christinarlong

I think the steps make sense to me, some terminology questions though for the PR descr.

I assume context pane refer to the sidebar on the Jira side?
Is the Jira parser an endpoint? What is that referring to? Is that a Jira side thing?

Christinarlong · 2025-07-29T21:49:25Z

src/sentry/issues/services/issue/impl.py

@@ -45,3 +46,25 @@ def upsert_issue_email_reply(
        # Call the task synchronously so that the outbox retry works
        # correctly should this fail.
        process_inbound_email(from_email, group_id, text)
+
+    def get_linked_issues(


could be better to specify this naming/function is specifically for integrations (?)

Yeah let me update that. Originally it didn't have integrations in the query, but turns out it was needed because external issue keys aren't unique.

github-actions bot added the Scope: Backend Automatically applied to PRs that change backend components label Jul 29, 2025

vercel bot deployed to Preview July 29, 2025 21:33 View deployment

Christinarlong reviewed Jul 29, 2025

View reviewed changes

GabeVillalobos added 2 commits July 29, 2025 16:44

Adds initial issue service method for linked summaries

36743f9

Removes title from linked issues payload, adds date_added

2044423

GabeVillalobos force-pushed the gv/jira-multi-region-rpc-changes branch from 0124e08 to 2044423 Compare July 30, 2025 17:15

vercel bot deployed to Preview July 30, 2025 17:17 View deployment

Adds missing serial file

3ce9ab1

vercel bot deployed to Preview July 30, 2025 18:35 View deployment

GabeVillalobos added 2 commits July 30, 2025 12:46

Renames issue summary rpc method

fcd1517

Fixes tests and typing

68dd661

vercel bot deployed to Preview July 30, 2025 21:03 View deployment

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feat(eco): Adds new RPC method for surfacing externally linked issue summaries #96699

feat(eco): Adds new RPC method for surfacing externally linked issue summaries #96699

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feat(eco): Adds new RPC method for surfacing externally linked issue summaries #96699

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GabeVillalobos commented Jul 29, 2025 • edited Loading Uh oh! There was an error while loading. Please reload this page.

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Backstory

Jira Context Pane

Why this change?

Checklist for Jira Multi-Region Support (subject to change):

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❌ 22 Tests Failed:

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GabeVillalobos commented Jul 29, 2025 •

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